Account Manager

About the role

You will build, develop, and maintain strong customer relationships to drive long-term business growth, satisfaction, and retention within the US automotive industry.

Responsibilities

• Serve as the primary point of contact for assigned accounts, ensuring timely resolution of customer questions, concerns, and service needs.
• Develop a thorough understanding of customer businesses, objectives, and operational requirements to identify opportunities for added value and growth.
• Conduct regular customer outreach and account reviews to strengthen relationships, assess satisfaction, and align solutions with evolving business needs.
• Identify opportunities to expand existing business through additional products, services, and solutions that support customer objectives.
• Collaborate with internal teams to coordinate customer onboarding, training, implementation activities, and ongoing account support.
• Address technical and business-related issues by working with customers and internal stakeholders to develop effective solutions.
• Prepare and deliver account updates, business reviews, sales activity reports, and other customer-related communications.
• Develop annual account plans and sales forecasts to support customer growth and achieve revenue objectives.
• Maintain accurate customer records, account activity, forecasts, and opportunity information within the company CRM system.

Requirements

• Bachelor of Business Administration and/or Engineering Degree from a four-year college or university.
• Three years of technical sales experience within the US automotive industry.
• Project management experience.
• Experience with market analysis and marketing.

Benefits

• Competitive performance-based compensation and health insurance.
• Attractive social and family-oriented programs across North American locations.
• Comprehensive medical and insurance benefits.
• Educational assistance and community outreach, family, and sporting events.
• Flexible working hours and a collaborative work environment.
• Development programs, including training, international or regional assignments, and tailored career paths.

Benefits package may vary slightly per location.