Account Manager

Responsibilities

• Meet sales objectives and focus on customer retention as well as improving overall customer satisfaction (also through digital channels).
• Identify customer potentials, i.e., opportunities for cross- and range-selling to existing customers and engage relevant stakeholders (e.g., Brenntag Specialties sales staff).
• Set strategies and targets for growth of customers in assigned territory (sales plan); align with Sales Manager.
• Frequently conduct customer visits and prepare the meetings using all available tools and reports, coordinate, negotiate and close proposals.
• Manage spot business/ rush offers, get support from Commercial Assistant when necessary.
• Liaise with relevant stakeholders to create in a timely manner the best solution for the customer and extract maximum value (e.g., Sales Management/ Product Management for Pricing topics).
• Act as major point of contact to customers in assigned territory in all commercial matters.
• Conduct market studies on potential new product opportunities by contacting customers to gather interest and test market demand.
• Leverage Brenntag Connect to generate and maximize sales.
• Spot opportunities for launching sales projects in cooperation with other departments like Product Management.
• Identify and prioritize prospective customers. Get in contact with prospects and involve relevant stakeholders to nurture leads down the pipeline.
• Liaise with Brenntag Specialties sales staff on customers with new Brenntag Essentials business opportunities.
• Set and maximize prices considering value-based pricing and customer segmentation within guidelines provided by Product Management.
• Ensure appropriate data administration and documentation of all business cases in the local CRM system (e.g., post processing of visits, creation of customer projects).
• Update and maintain customer opportunity pipelines and potentials in the CRM system.
• Complete sales and revenue-related reporting.
• Drive commercial and functional excellence based on guidance/ input from Commercial Excellence Function.
• Provide regular forecasts of product demand from customers to Product Management to optimize projected demand requirements.

Requirements

• Sound computer skills in the use of Microsoft Excel, Word, PowerPoint and CRM systems.
• Superior communication and negotiation skills.
• Strong commercial understanding.
• High self-management capabilities.
• Customer-centric mindset, focusing on creating a positive experience for the customer.
• Basic level of strategic thinking (business development, opportunities).

Skills

• Superior communication and negotiation skills.
• Strong commercial understanding.
• High self-management capabilities.
• Customer-centric mindset, focusing on creating a positive experience for the customer.
• Basic level of strategic thinking (business development, opportunities).

Physical Job Requirements for Essential Functions

• Sit up to 70% of the day.
• Type up to 50% of the day.
• Use computer programs up to 50% of the day.
• Use the telephone up to 80% of the day.
• Stand up to 50% of the day.
• Walk up to 50% of the day.
• Drive up to 50% of the day.
• Lift/push/pull up to 30 lbs.

Education And Experience

• Preferably Post-Secondary Education with a focus in Business, Science or equivalent.
• Experience in the chemical distribution business, preferably in a sales capacity (3 to 5 years previous experience in sales role).

Benefits

• Paid parental leave.
• Education assistance program.
• Employee assistance program.
• Variety of healthcare plan options as well as 401(k).

Pay

TBD

Schedule

TBD