Account Manager

Qualifications

• Bachelor's degree (B.S.) in engineering, business or related field
• 8+ years related experience or equivalent combination of education and experience in a technical selling role
• Data Analysis: Ability to analyze metrics and extrapolate practical solutions and recommendations
• Negotiation: Ability to communicate and deliver a value proposition; broker relevant deals and deliver a win-win oriented solution for the business and the customer
• Project Management: The ability to manage your task flow and complete assignments on time
• Communication: Ability to deliver written and oral communications in a constructive and concise manner
• Travel: Willingness and ability to travel, including possibly internationally, to meet objectives
• Customer Focused: Demonstrates through action that external and internal customers are the highest priority; anticipates, understands, and delivers customer expectations with the highest quality and sense of urgency
• Business Savvy: A strategic thinker who is disciplined and exhibits a strong understanding of the business, its financial commitments, customers, competitive environment, and other key metrics; effectively uses data to make sound business decisions and proposals
• Self Starter: Ability to work independently and is able to plan and prioritize activities
• Innovation/Creativity: Boldly champions and embraces continuous improvements through new and creative ideas; open-minded, courageous, and challenges the status quo to improve the business
• Execution Excellence: Ensures operational excellence and actions based on a sound business strategy; consistently delivers strong business results and maintains a passion for winning; learns from mistakes

About the Role

Boyd is seeking an enthusiastic Global Account Manager to join our Account Management sales teams. In this role, you will be a critical point person driving our efforts to grow our business in the next three years. Key elements will be to work with Boyd’s existing customers to develop integrated product solutions, drive sales, and maintain strong customer relations.

We are seeking candidates to focus on sales of Boyd’s Thermal and Engineered Materials solutions in the Industrial, Data Center, and Semiconductor markets. The employee will work out of a home office unless near a Boyd facility. For this position, Boyd is actively seeking a candidate who lives in the Bay Area to engage in frequent customer face-to-face meetings.

Responsibilities

• Work directly with existing customers to support and manage business growth by developing strong relationships with operating departments and various management levels
• Maintain existing and develop new business, forging new relationships with cross-functional organizations at potential customers
• Achieve intimate knowledge of customers and the industries in which they compete; complete market analysis and assessment of the competitive landscape, including 1-, 3-, and 5-year projections on industry trends
• Develop and execute strategies for increased customer penetration by selling additional products and services to all customer divisions
• Set strategic goals and tactical plans to achieve significant growth and build on the culture of achieving those goals within a high-success, high-reward environment
• Personally and directly engage at customer locations to win business through active business development; requires establishing strong relationships with various management levels (periodic international travel may be necessary)
• Work closely with customer engineers and purchasing to ensure product and design requirements are identified
• Work closely with Boyd Engineering to manage the design and development of customer solutions
• Display and demonstrate products and solutions using prototypes, samples, and marketing support materials, providing value-added guidance to customers
• Utilize knowledge of materials and manufacturing processes to illustrate and emphasize Boyd’s value-added propositions
• Oversee the quotation process; perform technical review of engineering drawings and specifications in conjunction with the Sales Operations Team
• Gather and prepare required information for formal quotation, including drawings, sample parts, technical data, volumes, and material sources for submittal to Boyd Estimating
• Approve the preparation of formal quotation packages with pricing to maximize revenue while also maximizing gross margin
• Monitor and manage the progress of projects in conjunction with the Sales Operations Team to successfully meet customers’ milestones and production schedules, from inception to implementation
• Engage with customers on all commercial topics, including credit and shipping terms, legal requirements, payments, and so forth
• Manage aspects of the relationship per terms and conditions of agreements, as well as negotiate new agreements in conjunction with Boyd management
• Respond to special customer needs or complaints as necessary
• Monitor Salesforce CRM to ensure capture of all business opportunities, customer business intelligence, wins, and losses
• Use CRM and other tools to frequently and transparently communicate opportunities and current state to colleagues and management