Account Manager

About the role

Boyd is seeking an enthusiastic Account Manager to join our Sales Team. In this role, you will be the critical point person driving continuous revenue growth across our customer base. The ideal candidate will have proven success in managing an existing book of business while also identifying new opportunities both with existing and potential new customer books of business. The Account Manager will be responsible for identifying new opportunities within their assigned accounts, build strong and lasting relationships, provide solutions, educate potential customers about Boyd’s capabilities, and improve overall sales performance for the Grand Rapids site. To ensure success in this role, you should have a strong knowledge of product technology, a passion for sales, be highly collaborative, and have the ability to seek out and develop new opportunities. Ultimately, a top-class Account Manager drives business by understanding customer needs and helping to develop the right solutions to meet and exceed expectations.

Boyd is the world’s leading innovator in sustainable engineered material that make our customers’ products better, safer, faster, and more reliable. We develop and combine technologies to solve ambitious performance targets in our customers’ most critical applications. By implementing technologies and material science in novel ways to seal, protect, cool, and interface, Boyd has continually redefined the possible and championed customer success for over 90 years.

Location: Grand Rapids, Michigan (On‑Site)

Responsibilities

• Work directly with existing customers to support and manage business growth by developing strong relationships with operating departments and various management levels.
• Maintain existing and develop new business and forge new relationships with cross-functional organizations at potential customers.
• Achieve intimate knowledge of customers and industries in which customers compete and complete market analysis and assessment of competitive landscape, including 1, 3, and 5-year projections on industry trends.
• Develop and execute strategies for increased customer penetration by selling additional products and services to all customer divisions.
• Set strategic goals and tactical plans to achieve significant growth and build on the culture of achieving those goals within a high success/high reward environment.
• Personally, and directly engage at customer locations to win business through active business development. Requires establishing strong relationships with various management levels.
• Work closely with customer engineers and purchasing to ensure product and design requirements are identified.
• Work closely with Boyd Engineering to manage the design and development of customer solutions.
• Display and demonstrate products and solutions using prototypes, samples, and marketing support materials to provide value-added guidance to customers.
• Leverage knowledge of materials and manufacturing processes to illustrate and