Account Manager

About the role

Botanical Designs and its affiliates, Foliage Design Systems, McCaren Designs, Good Earth and Articulture Designs are a creative and dynamic company specializing in interior and exterior landscaping, as well as seasonal holiday décor installations. Our mission is to transform commercial spaces into visually stunning environments that reflect beauty, festivity, and functionality. We are passionate about our work and committed to delivering high-quality design and installation services to our clients.

The account manager (AM) is responsible for managing client accounts, building relationships and acts as the main point of contact for assigned client accounts. The AM is responsible for ensuring client satisfaction and works to resolve issues through to complete resolution ensuring client satisfaction and ultimately client retention and loyalty.

Responsibilities

• Build and maintain positive relationships with account contacts ensuring long-term retention and loyalty.
• Identify growth opportunities through upselling or cross-selling additional services to existing accounts.
• Collaborate with internal teams to ensure that client expectations are met, and deliverables are aligned to address client goals.
• Collaborate with internal teams to design and execute unique solutions to resolve client issues through to completion and ensuring client satisfaction at every stage.
• Conduct well-prepared meetings with decision makers; get results by asking appropriate questions that qualify business and take advantage of opportunities to create value and assist clients in addressing issues they are facing.
• Conduct market research and stay informed of market dynamics, competitors and industry trends to identify opportunities and risks.
• Create proposals and presentations tailored to specific clients and specific opportunities.
• Update client relationship management software daily to document business development activity that meets or exceeds established metrics while also maintaining accurate probability for each opportunity in the pipeline.
• Actively participate in company meetings including regular pipeline reviews, sales team meetings and company training sessions.

Requirements

• Minimum of 3 years customer service experience.
• Minimum 5 years landscaping experience.
• Must have a valid Driver’s License and maintain a clean driving record.
• Strong customer service and interpersonal skills.
• Adept at using Microsoft Office365 and online sales tracking tools.
• Strong organizational, time management and prioritization skills.
• Comfortable working in a highly digitized and electronic environment.
• Ability to communicate effectively English, both verbal and written.
• Ability to work in a fast-paced environment.