Account Manager

Company Overview

Botanical Designs and its affiliates, Foliage Design Systems, McCaren Designs, Good Earth and Articulture Designs, specialize in interior and exterior landscaping, and seasonal holiday décor installations. Our mission is to transform commercial spaces into visually stunning environments that reflect beauty, festivity, and functionality. We are passionate about our work and committed to delivering high-quality design and installation services to our clients.

Summary Description

The Account Manager (AM) is responsible for managing client accounts, building relationships, and acting as the main point of contact for assigned client accounts. The AM ensures client satisfaction and resolves issues through to completion, aiming to retain and grow client loyalty.

Job Duties and Responsibilities (Essential Functions)

• Build and maintain positive relationships with account contacts ensuring long-term retention and loyalty.
• Identify growth opportunities through upselling or cross-selling additional services to existing accounts.
• Collaborate with internal teams to ensure client expectations are met and deliverables align with client goals.
• Collaborate with internal teams to design and execute unique solutions to resolve client issues through to completion and ensure client satisfaction at every stage.
• Conduct well-prepared meetings with decision-makers; qualify business opportunities and create value for clients.
• Conduct market research and stay informed of market dynamics, competitors, and industry trends to identify opportunities and risks.
• Create proposals and presentations tailored to specific clients and opportunities.
• Update client relationship management software daily to document business development activity and maintain accurate probability for each opportunity in the pipeline.
• Actively participate in company meetings including regular pipeline reviews, sales team meetings, and company training sessions.

Knowledge/Skills/Abilities

• Minimum of 3 years customer service experience.
• Minimum 5 years landscaping experience.
• Valid Driver’s License and a clean driving record.
• Bachelor’s degree in business administration, horticulture, or other related field, or 4 years of customer service experience in the horticulture industry.
• Strong customer service and interpersonal skills.
• Adept at using Microsoft Office365 and online sales tracking tools.
• Strong organizational, time management, and prioritization skills.
• Comfortable working in a highly digitized and electronic environment.
• Effective communication skills (verbal and written).
• Ability to work in a fast-paced environment.

Level Requirements

• Bachelor’s degree in business administration, horticulture, or other related field, or 4 years of customer service experience in the horticulture industry.
• Valid Driver’s License and a clean driving record.
• Customer service and interpersonal skills.
• Valid driver’s license and a driving record that allows the employee to be covered by the company’s insurance company.
• Adept at using Microsoft Office365 and online sales tracking tools.
• Strong organizational, time management, and prioritization skills.
• Comfortable working in a highly digitized and electronic environment.
• Effective communication skills (verbal and written).
• Ability to work in a fast-paced environment.

Benefits for Full Time Eligible

• Medical with contribution coverages as defined by plan.
• Dental as defined by plan.
• Vision as defined by plan.
• 401K as defined by plan.
• Paid Holidays as defined by company policy.
• Personal Time Off (PTO) based on the accrual allotment as defined by the company policy.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk and/or hear.
• The employee is frequently required to sit, stand, walk; use hands to finger, handle or feel; and reach with hands and arms.
• Must have the ability to stand for extended periods of time.
• The employee is frequently required to climb or balance; and stoop, kneel, crouch or crawl.
• The employee must frequently lift and/or move up to 20-40 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Variety of field environment performing outdoor work with moderate to occasional loud noise.

Qualifications

• Minimum of 3 years customer service experience.
• Minimum 5 years landscaping experience.
• Valid Driver’s License and a clean driving record.
• Bachelor’s degree in business administration, horticulture, or other related field, or 4 years of customer service experience in the horticulture industry.
• Strong customer service and interpersonal skills.
• Adept at using Microsoft Office365 and online sales tracking tools.
• Strong organizational, time management, and prioritization skills.
• Comfortable working in a highly digitized and electronic environment.
• Effective communication skills (verbal and written).
• Ability to work in a fast-paced environment.

Skills

• Microsoft Office365.
• Online sales tracking tools.

Benefits

• Medical.
• Dental.
• Vision.
• 401K.
• Paid Holidays.
• Personal Time Off (PTO).

Pay

Details of pay are not specified in the job posting.

Schedule

Details of schedule are not specified in the job posting.

Benefits

• Medical.
• Dental.
• Vision.
• 401K.
• Paid Holidays.
• Personal Time Off (PTO).

Company

Botanical Designs LLC. And affiliates is an Equal Opportunity Employer. All offers of employment at Botanical Designs LLC. are contingent upon clear results from a background check.