Account Manager

About Billd

Billd is a fast-growing fintech company disrupting a $1.5 trillion industry. We offer first-of-its-kind, industry-leading financial and technology products to empower commercial subcontractors. We believe in championing the underdog and provide a professionally rewarding environment where you’ll be challenged to bring your best self. Our team is focused, relentless, and driven, but we never take ourselves too seriously and love having fun.

As a rapidly growing company, we offer opportunities for internal growth and career development. Our awards include:

• 4x Top Private Companies (Austin Business Journal)
• 4x Fastest Growing Companies (Austin Business Journal)
• 4x Top Technology Firm (Construction Executive Magazine)
• 2x Top Tech Employer in Austin (Austin Business Journal)
• 2x Best Places to Work (Forbes, BuiltIn)
• 1x Best CEO Nomination (Austin Business Journal)
• 1x Top 10 Startups in Austin (LinkedIn)

Our dog-friendly Austin, TX headquarters features a fully stocked kitchen, onsite fitness room, and quarterly company-wide events.

About the Role

The Account Manager is the heartbeat of Billd’s operation, processing and managing day-to-day deal flow from contractors. This role combines detailed underwriting, customer service, account management, and financial operations. The ideal candidate has experience in Finance, Lending, Customer Success, and/or the Construction industry and loves helping customers grow.

Responsibilities

• Process daily material financing and pay application advance requests, including reviewing purchase statements, checking invoices for accuracy, setting up supplier and general contractor accounts, and completing due diligence.
• Provide daily email, phone, and text updates to contractors, suppliers, and general contractors on purchase statuses.
• Maintain existing accounts to ensure all required documents for contractors, projects, and purchase requests are accurate and up to date.
• Serve as a point of contact for contractors regarding purchases, the Billd product, and financing terms.
• Underwrite purchases or pay apps, set up accounts payable, and communicate with contractors, general contractors, and suppliers for a seamless process.
• Collaborate with sales and underwriting teams to move purchases through the pipeline for funding.
• Communicate both good and bad news to contractors and suppliers.
• Support process improvement within the department.
• Research and record business and personal background checks for new contractors and escalate decisions requiring administrative review.
• Research contractor and project information using third-party data providers for appropriate diligence.
• Support internal projects, such as audits and updates to internal, contractor, and supplier procedures.

Requirements

• 3+ years in underwriting or contract management roles.
• Ability to work in a fast-paced, team-oriented environment across sales, finance, legal, compliance, and customer care.
• Urgency and tactful follow-up via phone, email, and text.
• Excellent customer service and communication skills.
• Familiarity with tools like Salesforce, Box, Microsoft Office Suite, LexisNexis, and Experian credit reports (preferred).

Schedule

This role follows an in-office Monday–Thursday schedule, with Friday remote (if desired). A work-from-home allowance provides added flexibility. This role is not eligible for fully remote work.