Account Manager

About the role

Our Event Management -- Incentives team in Event Solutions is seeking an Account Manager to join the team. This position is located in our Minneapolis Metro headquarters and works a hybrid model (3 days in the office and 2 days work from home).

Responsibilities

• Proactively lead and foster collaborative customer account teams to ensure our solutions produce desired results for our clients.
• Gather, set, and manage expectations, give clear direction, and hold team members accountable for responsibilities and timelines.
• Produce detailed documentation throughout the project lifecycle.
• Be an advocate for customers within BIW.
• Embrace and lead change to increase program effectiveness and better serve customers.
• Drive growth on existing accounts and programs.
• Travel to worldwide destinations for site inspections and/or event operations, as necessary (about 15% of time).

Requirements

• A Bachelor's degree is required; Event Management, Hospitality or related field preferred.
• 3+ years related business experience in a client-facing role.

Qualifications

• Clear, concise, and confident communication skills.
• Strong relationship-building abilities.
• Experience using proven project management methods and tools.
• Effective prioritization and management of multiple accounts, programs, and responsibilities.
• Ability to inspire and motivate account team members.
• Active listening and problem-solving skills.
• Critical thinking, resourcefulness, and leadership qualities.
• Handle problems and challenging customer situations calmly, professionally, and effectively.

Skills

• Clear, concise, and confident communication skills.
• Strong relationship-building abilities.
• Experience using proven project management methods and tools.
• Effective prioritization and management of multiple accounts, programs, and responsibilities.
• Ability to inspire and motivate account team members.
• Active listening and problem-solving skills.
• Critical thinking, resourcefulness, and leadership qualities.
• Handle problems and challenging customer situations calmly, professionally, and effectively.

Benefits

More details about our company benefits can be found at the following link: https://www.biworldwide.com/careers/benefits-page/

Pay

Base Salary Range: $78,000 to $82,000. The final salary and offer will be determined by the applicant's background, experience, and skills.

Schedule

This position works a hybrid model (3 days in the office and 2 days work from home).