Account Manager

About the role

BGIS is a leading provider of customized facility management and real estate services. With a global team of over 6,500, BGIS focuses on enabling innovation through delivered services and seeks new opportunities to support clients’ business innovation. The Account Manager is responsible for client retention and renewal by delivering quality, value, and relationship building and maintenance, while aligning with BGIS values and commitments to safety, health, and the environment.

Responsibilities

• Develop and maintain personal relationships with key client stakeholders.
• Ensure client objectives and concerns are addressed thoughtfully and effectively; escalate issues to senior leadership as needed.
• Monitor progress to ensure KPIs are met and communicate achievements; evolve BGIS goals in alignment with client needs.
• Partner with multiple contacts to manage product/project delivery schedules, client deliverables, and cross-department deliverables.
• Contribute to key initiatives as assigned.
• Collaborate with business development to identify and pursue expansion opportunities for existing clients.
• Renew and expand services within the assigned client base.

Requirements

• Bachelor’s Degree in business, engineering, construction, management, business administration, or equivalent work experience.
• Minimum 4 years of applicable work experience in construction or facilities management.
• Minimum 3 years of experience in account management.
• Excellent verbal and written communication skills.
• Ability to collaborate in a team environment with internal and external contacts.
• Strong problem-solving skills to identify root causes and implement appropriate resolutions.
• Strong time management skills to balance multiple competing priorities.
• Strong relationship-building skills to maintain current clients and expand industry connections.
• Intermediate working knowledge of Microsoft Word, Excel, Outlook, and Project required.
• Working knowledge of SharePoint preferred.
• Knowledge of CRM a plus.
• BOMA certification or designation preferred.

Physical Demands and Work Environment

Ability and willingness to travel. Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.

Benefits

• Paid Time Off: Start with 48 hours, increasing to 168 hours with tenure.
• Paid Holidays: 7 annually (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas).
• 401(k) Match: 5% employer contribution.