Account Manager

Responsibilities

• Partner closely with the territory BDE to develop and execute account-level strategies that drive Belay test volume growth at high-priority hospital and health system customers.
• Serve as the primary post-onboarding point of contact for strategically important accounts, owning the day-to-day relationship and ensuring a consistently exceptional customer experience.
• Build and maintain strong working relationships with laboratory leadership, lab directors, pathologists, clinical laboratory scientists, and support staff at target accounts.
• Collaborate with clinical care teams — including nursing, case management, and neuro-oncology coordinators — to ensure Belay testing is integrated into relevant care pathways and ordering workflows.
• Identify and address barriers to test utilization by working cross-functionally with Belay’s operations, lab, and market access teams to resolve issues quickly and effectively.
• Monitor account-level testing trends and proactively develop action plans to address volume gaps, underutilization, or workflow inefficiencies.
• Conduct regular business reviews with key stakeholders at priority accounts to communicate performance metrics, reinforce clinical value, and identify opportunities for growth.
• Work closely with Belay’s laboratory and operations teams to ensure specimen logistics, requisition processes, and result delivery are optimized for each account.
• Support the BDE in transitioning newly onboarded accounts by executing the hand-off checklist and assuming ownership of the ongoing customer relationship.
• Maintain accurate and complete documentation of all customer interactions, account intelligence, and action items in the Company’s CRM platform.
• Communicate relevant competitive intelligence, market dynamics, and customer feedback to the BDE and senior leadership on an ongoing basis.
• Actively contribute to the continuous improvement of Belay’s commercial and operational processes by surfacing insights gathered from customer interactions.
• Represent Belay Diagnostics at relevant local and regional professional events, tumor boards, and institutional meetings as appropriate.
• Operate with a high degree of responsiveness, urgency, and professionalism when addressing customer-facing issues or internal escalations.
• Work products must be delivered in a timely and professional manner.

Qualifications

• Bachelor’s degree with 3+ years of experience in laboratory diagnostics, oncology, or clinic-adjacent role within a hospital setting (e.g. RN, Lab Tech, Clinical Coordinator).
• Relevant experience working within or selling into hospital laboratory, pathology, or clinical operations environments strongly preferred.
• Familiarity with laboratory workflows, specimen handling processes, and the operational dynamics of hospital-based laboratory departments.
• Experience interacting with laboratory personnel, including support staff and laboratory directors.
• Strong interpersonal and communication skills with a proven ability to build credibility and trust with clinical, laboratory, and administrative personnel.
• Ability to articulate the clinical and economic value of specialized laboratory testing to diverse audiences.
• Familiarity with CRM platforms, Microsoft Excel, and standard business applications.
• Demonstrated time management and organizational skills with the ability to manage multiple priorities simultaneously across a defined territory.
• Willingness to travel overnight.