Account Manager

About the role

Barti is a venture-backed startup dedicated to transforming the future of eye care through AI-powered software. We are currently expanding into new areas of eye care and are seeking an Account Manager to join our dynamic team.

Responsibilities

• Manage the renewals process and contract negotiations with clients
• Regularly monitor customer health, usage, and sentiment to manage churn risks early
• Host Quarterly Business Reviews and present status/usage reporting to clients, as well as internal and external stakeholders
• Sell customers on expansions to longer-term deals
• Create and run referral & reference programs
• Improve internal processes between CS, Sales, Product, and Engineering

Qualifications

• 2+ years of renewal and upsell experience in a Customer Success or Account Management function
• Experience in a fast-paced, B2B startup environment with a track record of building process in new, unstructured environments
• Awareness of tools and technology that enable a scalable, yet high-touch upsell motion
• Exceptional relationship-building skills and the ability to manage retention of high-value accounts
• Ability to prioritize and effectively escalate issues as needed when blocking client renewals, expansion, or advocacy
• Experience overseeing onboarding and support is a plus

Perks & Benefits

• Be part of a mission-driven, rapidly scaling company changing the future of eye care
• Work remotely from anywhere in the U.S.
• Collaborate with a passionate, fun, and supportive team
• Competitive salary: $120,000 - 130,000 OTE with uncapped commission
• Equity in a fast-growing startup
• Health, vision, and dental benefits
• Unlimited PTO
• Annual professional development stipend
• A high-impact role with plenty of room for growth, ownership, and creativity

Company Information

Barti is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and encourage applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, gender identity, age, national origin, marital status, disability, or veteran status.