Account Manager

Job Description

The Account Manager is responsible for delivering high-quality and efficient service to both internal and external clients, serving as a critical partner to the underwriting teams and placing brokers. Working closely with the Senior Account Manager (Sr.AM) and underwriting teams, the AM focuses on maintaining service excellence, managing the book of business, and achieving key metrics in retention, profitability, and growth. Leveraging expertise in Property & Casualty (P & C) commercial insurance, the AM contributes to the company's overall success by building and maintaining relationships with underwriters and brokers, ensuring exceptional customer service, and facilitating new account marketing and renewal retention efforts.

Key Duties & Responsibilities

• Perform advanced administrative tasks related to new and renewal business, including policy binding, issuance, and endorsements.
• Review policy documents for accuracy and compliance with regulatory standards.
• Identify opportunities for process improvement and efficiency enhancement within service delivery and underwriting operations.
• Act as a key point of contact for brokers and clients, addressing inquiries, providing updates, and ensuring exceptional customer service.
• Cultivate and nurture relationships with key broker contacts and decision-makers through regular communication and engagement.
• Provide guidance and mentorship to junior team members, fostering a collaborative and supportive work environment.
• Maintain accurate records of policy and underwriting data, ensuring timely input and retrieval as needed.
• Utilize diary systems to track and manage information flow and deadlines effectively.
• Review underwriting documents and policies for accuracy and compliance with company guidelines and regulatory requirements.
• Review underlying policies and endorse changes as needed.
• Adhere to compliance standards and maintain accurate account files and underwriting documentation.

Required Qualifications and Experience

• A high school diploma or equivalent required.
• An undergraduate degree in business, finance, or related field preferred, but not required.
• A minimum of 2+ years’ experience in the commercial insurance industry as an Underwriter Assistant or equivalent insurance experience is required.
• A solid understanding of Property and Casualty insurance coverage is necessary.
• Proficiency in written and verbal communication, capable of independently interacting with internal and external business partners such as brokers on behalf of Operations and Underwriting.
• Experience with Microsoft Office Suite (Word, Excel, and Outlook), or similar software is necessary.
• A strong aptitude for learning new computer/software programs is required.
• Strong customer service skills and professional attitude are required.
• Completion of professional development coursework in the industry is preferred.

Critical Competencies

• Strong organization and time management skills.
• Self-motivated and capable of working well independently.
• Able to organize and prioritize work with limited supervision.
• Proficient in multitasking.
• Excellent verbal, written, and interpersonal communication skills.
• An attention to detail and accuracy.
• Strong math skills.
• Strong customer service skills.
• Able to work collaboratively within a team; a team player.
• Ensures tasks are completed attentively and thoroughly.

Critical Skills

• Buils Relationships: Build and maintain professional networks with internal and external customers.
• Communicates with Impact: Clearly and confidently communicate information to a wide audience.
• Drives Results: Demonstrate drive and initiative to deliver outstanding work and achieve positive outcomes that affect the bottom line.
• Develops Self and Others: Exhibit a growth mindset, open to new ways of working to achieve ambitious goals. Remain intellectually curious, questioning the status quo, offering ideas, and respecting alternative perspectives. Seek to learn and share knowledge.
• Makes Disciplined Decisions: Use data and analytics to form plans and actions, exercising sound judgment. Effectively and efficiently make decisions, using sound logic and analysis, which are mutually beneficial for colleagues, clients, and peers.

What we offer

• A base salary in the range of $50,000 to $75,000, based on an assessment of a variety of factors including specific experience and work location.
• Competitive target incentive compensation, with awards based on overall corporate and individual performance.
• A comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more.