Account Manager

About Avinode Group

Avinode Group, owned by Camp Systems, offers a fully connected suite of essential B2B software to enable Business Aviation professionals through the entire workflow of managing, sourcing, and booking aircraft. Founded in the heart of Sweden in 2002, we support around 2,000 companies globally. Our essential tools are designed to minimize stress and maximize profit for brokers and operators. The suite includes the world's leading sourcing platform for air charter, making it easy to find aircraft, book trips, and market aircraft globally. Air charter operators and flight departments are provided with a fully cloud-based fleet management system to make flight operations smoother. Our customers can rely on a hassle-free process from quoting to booking and paying with a fully integrated payment solution.

With 150+ Noders spread between Sweden and the US, our flexible and collaborative culture empowers everyone to come forward with new ideas, try them out, make some mistakes, and initiate dialogue. Avinode Group seeks candidates who thrive on exciting assignments and can collaboratively work alongside other intelligent, humorous, and dedicated co-workers. Our roots are firmly planted in our core values, which inspire us daily to exceed expectations:

• Relationships matter: Everything of value we create ultimately stems from our relationships with each other and our customers.
• Curiosity is our constant: We are insatiable question-askers and future-prodders. "How could this be better?" is a question on constant rotation.
• We are doers: As much as we are thinkers. Seeing (the right) things actually get built is our greatest source of satisfaction.
• Communications flows freely: Up, down, and sideways. This is how we make the right decisions and move forward swiftly.
• Stepping up is second nature: We leave things better than we found them, especially software.

What You Will Experience In This Role

We are seeking a highly-motivated Account Manager responsible for delivering on revenue targets by managing existing accounts in your territory. You are responsible for expansion and advocacy across your portfolio. You work close with our Customer Success Managers to drive value and retain customers.

• Develop an understanding of your customers' business drivers and challenges.
• Establish a strategic advisor relationship with your customers within various departments to communicate and deliver value.
• Proactive in offering of strategic insights and solutions to solve the customers challenges within the Charter Sales offering.
• Identify opportunities or further scope out the opportunities uncovered by CSMs to expand the scope of all Avinode Group's products for your accounts.
• Communicate and share customer needs and pain points internally with Product to solve issues and influence future product roadmap enhancements.
• Stay up to date on industry trends by attending events, trade shows, and conferences.
• Consistently log your activities & tasks and keep track of sales opportunities in Avinode Group's CRM system (Salesforce).

Requirements

You have 3+ years relevant experience as a seasoned sales and customer success professional in SaaS B2B sales and customer success.

You have an understanding of the complexity of the charter sales operations of an operator or broker and are knowledgeable of FAR part 91 and 135 regulations.

You are knowledgeable about all our Charter Sales products and keep up to date on product enhancements.

You have a Bachelor’s degree or experience commensurate with job expectations for this position.

You demonstrate proficiency with CRM platforms, AI-powered productivity tools, and other business applications to effectively manage and improve day-to-day efficiency.

You are a people person and you are not afraid to build strong relationships by talking to people in person or over the phone.

You have a proven track record in developing and executing strategic account plans, negotiating contracts, and identifying expansion opportunities.

You should be confident without being arrogant, hardworking while still knowing how to have fun and passionate about delivering today while building tomorrow.

You are highly motivated, entrepreneurial, energetic, and willing to thrive in a high performing organization.

You have excellent problem solving and negotiating skills.

An analytical and critical thinker - you use both data, member and team input as the basis of your recommendations and assessments.

You are never satisfied - you are constantly looking to improve both yourself and the business.

You are curious, eager to experiment and try new approaches and tools.

You are an effective communicator with strong influencing skills - you are able to build consensus, 'bring people with you' and master change management.

You are able to travel 30% of the time domestically and internationally.