Account Manager

About the role

The Account Manager is accountable for direct sales and customer service support to Automation-X’s customers with a focus on new customer growth and increasing regional market share. This position is responsible for customer-facing visits, phone, email, and customer cold calling. The Account Manager works with customers in all areas of their operations from both field and corporate office to deliver Automation-X’s products and solutions, ensuring sales goals are achieved. As an employee of Automation-X, the Account Manager is an employee owner in the Employee Stock Ownership Plan (ESOP). Automation-X is proud to be 100% employee owned, and we depend on each of our owners to drive company value through an unwavering commitment to ownership in their work each day.

Responsibilities

• Knowledge of Automation-X’s products and solutions
• Ability to multi-task, prioritize, and manage time effectively
• Deliver and exceed sales targets
• Build Sales Pipeline
• Build Regional market share
• Attract & Maintain Key Customers
• Detailed knowledge of Automation-X’s products and solutions
• Timely reporting of customer meetings, conference calls, and expenses
• External & Internal correspondence
• Customer relationship building
• Retention and growth of existing customers
• Travel to meet customers for face-to-face meetings
• Enter customer interactions into CRM
• Collaboration with regional sales team on account strategies
• Maintaining and enhancing customer satisfaction of Automation-X’s products and solutions

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

• Minimum of High School Diploma required
• Oil & Gas Automation experience preferred
• Understanding of power, communication, and measurement
• Control and electrical aspects of wellhead products a plus

Skills

• Takes pride in exceeding customer needs and Automation-X goals & KPIs
• Strong attention to detail to ensure we are providing our customers with the correct automation solutions
• Excellent customer relations skills to work proactively with customers and other team members
• Solid verbal and written communication skills
• Strong computer skills including MS Word, Excel, Outlook, and CRM systems
• Ability to represent Automation-X with professionalism and build strong relationships with our customers
• Work with internal departments to ensure customer engagement and customer satisfaction

Working Conditions

The Account Manager role is a hybrid position that operates in a professional office environment and remote environment.

Some travel may be required at times.