Account Manager

About the role

The Account Manager will grow relationships with Arch's most sophisticated and high-value clients. This is a senior, client-facing, revenue-carrying role that blends customer success and commercial strategy.

Responsibilities

• Build and deepen relationships with operations leaders, CTOs, COOs, and Partners.
• Tailor messaging and engagement to different levels of the client organization.
• Represent the voice of the client internally to influence product and operational priorities.
• Own the full commercial lifecycle for accounts: renewals, upsells, and expansions.
• Identify new opportunities – broader user adoption, premium features, deeper integrations.
• Lead commercial conversations with C-suite stakeholders and senior decision-makers.
• Align pricing, contracts, and platform capabilities to client goals and investment strategies.
• Partner cross-functionally with the Client Experience team to identify client usage gaps, deliver tailored solutions, and ensure platform value is fully realized.
• Help shape playbooks for renewals, pricing, account expansion, and strategic success.
• Track and report on account health, pipeline activity, and revenue performance.
• Contribute to scaling the function – mentoring teammates and improving internal processes.

Requirements

• 6 - 8 years of experience in Enterprise Sales/Account Management within a SaaS technology company, preferably in a growth stage startup.
• Consistent quota attainment or a track record of success.
• Have helped build or scale a commercial or customer success function in a startup environment.
• Seek massive opportunities, jump on them, and take initiative.
• High energy, love talking to people, and want to work on complex customer problems.
• Comfortable with CRMs, data systems, or SQL (or eager to learn!)

Qualifications

• Possess understanding of Alternative Investments industry trends, products, and services.
• Understand investment concepts like capital calls, IRRs, K-1s, and recallable distributions.

Skills

• Strong communication and stakeholder management skills.
• Ability to work independently and as part of a team.
• Experience with CRM tools and data systems.

Benefits

• Strong team - You’ll be backed by a strong team that consistently exceeds client expectations and ships new products quickly.
• Your work is high impact - Being part of a small team means you have real responsibility and impact from day one. You'll be involved in discussions that drive the growth and direction of our platform from the very beginning.
• Product market fit - We have strong product market fit, exceptionally low churn, and have grown mostly organically through word of mouth.
• Team community and camaraderie - We have enormous trust in each other and always do what we can do to support one another.
• Great office: Our new home at 199 Water Street gives us a beautiful, energizing space to come together as a team, collaborate more easily, and keep building the next chapter of Arch.
• Lunch is on Us - We’ll keep the team fueled with lunch in the office, whether you’re catching up with teammates, talking through an idea, or just taking a well-earned break.

Pay

Competitive salary and benefits package.

Schedule

Full-time position.