Account Manager

About the role

The Account Manager serves as a key liaison between Arcadia Inc. and our most influential clients, ensuring that every project—from custom architectural components to engineered design solutions—is executed with precision, creativity, and exceptional service. This role is central to managing large and national accounts, particularly within California, and requires a deep understanding of project-based sales cycles, design collaboration, and manufacturing capabilities.

You will guide clients through complex, design-driven projects, identify opportunities to expand partnerships, and support the delivery of innovative solutions that align with both client goals and Arcadia’s commitment to craftsmanship.

Responsibilities

• Manage and grow key customer accounts by understanding their design, engineering, and project requirements and delivering tailored solutions.
• Develop strategic account plans that support long-term partnerships and align with Arcadia’s creative and manufacturing capabilities.
• Identify new business opportunities within existing accounts and expand Arcadia’s presence in national and regional markets.
• Collaborate closely with internal teams—including engineering, design, production, logistics, and project management—to ensure seamless execution and exceptional client satisfaction.
• Maintain strong client relationships through regular communication, project reviews, presentations, and on-site visits.
• Monitor industry trends, architectural design shifts, and competitor activity to inform account strategies and maintain a competitive edge.
• Prepare and present sales forecasts, project updates, and account performance reports to senior leadership.

Requirements

• Bachelor’s degree in Business, Marketing, Architecture, Engineering, or a related field.
• Minimum of 3 years of account management or sales experience within manufacturing, construction, architectural products, or related industries.
• Proven success managing large or national accounts with measurable growth results.
• Strong understanding of account development, inside sales, and project-based client engagement.
• Excellent communication, negotiation, and interpersonal skills.

Qualifications

• Preferred qualifications include experience working with architectural firms, general contractors, or design-build teams, background supporting multi-location or regional accounts, especially within California, proficiency with CRM systems and sales analytics tools, advanced degree or professional certification in sales, account management, or project management, and understanding of manufacturing processes, custom fabrication, and supply chain dynamics.

Skills

• Strong account management and development skills are essential for supporting Arcadia’s design-driven clients and ensuring their creative and technical needs are met.
• The ability to manage large, complex accounts enables the Account Manager to guide clients through custom manufacturing processes and identify opportunities for growth.
• New business development and inside sales expertise support Arcadia’s expansion into new markets and project types.
• Experience with national and regional sales environments helps the Account Manager navigate diverse architectural and construction landscapes.

Benefits

At Arcadia Inc., we offer a comprehensive benefits package designed to support your well-being and career growth. This includes:

• Competitive compensation and benefits package
• Flexible work schedule
• Professional development opportunities
• Health, dental, and vision insurance
• 401(k) retirement plan
• Employee assistance program

Pay

Salary range for this position is $75,000 - $95,000 annually, commensurate with experience.

Schedule

This is a full-time position requiring 5 days per week, on-site at our Phoenix, AZ location.