Account Manager

Why Apex Water and Process? Apex Water and Process is a trusted leader in water and process management, delivering integrated solutions of chemistry, equipment, automation and services to help industries reduce costs, maximize efficiency, stay compliant, and optimize sustainability. The company offers a vibrant, team‑oriented culture, professional growth opportunities, a robust benefits package, and paid time off that begins accruing from day one.

About the role

We are seeking an Account Manager to join our team in Phoenix and the surrounding area. The primary role is to maintain and expand Apex’s business base by maximizing the profitability of assigned customer accounts and helping the company grow by soliciting new business. The Account Manager will use sales expertise and technical knowledge of the water‑treatment industry to recommend and apply basic water‑treatment applications and solutions, and to communicate program results to company leadership and customers.

Responsibilities

• Manage existing customer base and grow territory with the help of the leadership team.
• Interact with site personnel in various departments to sell and support Apex’s water‑treatment products and services for boiler, cooling, RO, process, and drinking‑water systems across multiple industries.
• Work onsite at customer locations to provide routine, day‑to‑day service and ensure water‑treatment programs operate within optimal ranges.
• Assist with chemical feed and inventory management.
• Participate in delivery, installation, commissioning, and repair of systems at customer sites.
• Manage and place orders, track inventory and usage of product at each customer site, serving as the primary company representative to the assigned customer base.
• Deliver value to customers by conducting routine service and business reviews; maintain clear and consistent communication.
• Project a professional image of the company through a positive attitude, punctuality, and reliable attendance.
• Maintain professional and technical knowledge to provide sound water‑treatment recommendations; pursue continuous online training and mentorship opportunities.
• Mentor and support team members.
• Travel locally as needed and approximately 5 % of travel outside the assigned region, which may involve overnight stays.
• Maintain vehicle in good operating condition and adhere to recommended maintenance.
• Adhere to and support all safety policies and guidelines.
• Perform other duties as assigned.

Required Qualifications

• High school diploma or equivalent.
• General knowledge of cooling‑tower systems, steam generation, and chilled/hot/process water closed‑loop systems.
• Prior work experience in a technical sales role.
• Strong communication and customer‑service skills with the ability to explain technical concepts to non‑technical clients and stakeholders.
• Mechanical and technical aptitude with the ability to diagnose and resolve technical issues efficiently.
• Willingness to be trained in and perform equipment installation, commissioning, and repair at customer sites.
• Proficiency with Microsoft Word, Excel, PowerPoint, and ability to learn internal business systems.
• Ability to work independently and effectively plan, organize, and execute activities.
• Physical ability to provide service at customer facilities, including lifting a minimum of 50 lb without assistance.
• Valid driver’s license and willingness to abide by company vehicle‑operating standards.
• Willingness to be away from home for overnight travel (1–2 nights per month).

Preferred Qualifications

• Bachelor’s degree in Engineering, Chemistry, or another relevant field of study.
• Past work experience in technical sales and service in industrial water treatment or specialty chemicals industry.
• Familiarity with water‑treatment industry regulations and standards.
• Advanced certifications or training in water‑treatment technologies.