Account Manager

About the role

The Account Manager will play a crucial role in maintaining and expanding the Company's business base by maximizing profitability of assigned customer accounts and growing the business through new business solicitation. This position requires a combination of technical knowledge, sales expertise, and customer service skills.

Responsibilities

• Manage existing customer base and grow territory with the help of the leadership team
• Interact with site personnel in various departments to sell and support Company's water treatment products and services for boiler, cooling, RO, process, and other systems at numerous customer locations in a number of industries
• Work onsite at customer locations to provide routine, day-to-day service to determine water treatment programs are operating within optimal ranges and communicate corrective actions taken
• Aid in chemical feed and inventory management
• Manage and place orders, track inventory and usage of product at each customer site and serve as the general face of the Company to assigned customer base
• Deliver value to customer base by conducting routine service and business reviews, as clear and consistent communication with customers is a key component of the Company's culture
• Project professional image of the Company through a positive and helpful attitude and punctual and reliable attendance at all times
• Maintain professional and technical knowledge in order to provide sound water treatment recommendations to customers; continuously strive for professional improvement by taking advantage of the Company's continuous online training and mentorship opportunities
• Be a team player and mentor to the team
• Local travel is expected and ongoing, including approximately 10% of travel outside of assigned region, which will involve overnight stays

Requirements

• High school diploma or equivalent
• Prior work experience in a technical sales role
• Strong communication and customer service skills with the ability to explain technical concepts to non-technical clients and stakeholders
• Mechanical and technical aptitude with the ability to diagnose and resolve technical issues efficiently
• Knowledge of Microsoft Word, Excel and PowerPoint and ability to learn internal business systems
• Ability to work independently and effectively plan, organize and execute activities
• Ability and willingness to be away from home for overnight travel 2-4 nights/month
• Ability and willingness to physically provide service at customer facilities within a wide range of environments; must be able to lift a minimum of 50lbs. without assistance
• Valid Iowa driver's license and willingness to abide by Company standards for operating a motor vehicle
• Ability and willingness to pass a respirator fit test and wear a half-or full-face respirator

Qualifications

• Bachelor's degree in Engineering, Chemistry or other relevant field of study
• Past work experience in technical sales and service in industrial water treatment or specialty chemicals industry
• Familiarity with water treatment industry regulations and standards
• Advanced certifications or training in water treatment technologies

Skills

• Technical knowledge of cooling tower systems, steam generation, and chilled/hot/process water closed-loop systems
• Ability to diagnose and resolve technical issues efficiently
• Effective communication and customer service skills
• Ability to work independently and effectively plan, organize and execute activities
• Physical ability to provide service at customer facilities within a wide range of environments; must be able to lift a minimum of 50lbs. without assistance

Benefits

• Company vehicle with gas and maintenance covered
• Competitive compensation with commissions and bonus opportunities
• Robust benefits package
• Paid time off from day one

Pay

Compensation details are not specified in the job posting.

Schedule

Details on the schedule are not specified in the job posting.