Account Manager

Description

The Account Manager serves as a primary point of contact for brokers, clients, Third-Party Administrators, and internal teams. This role combines service, strategy, and implementation, ensuring an exceptional client experience from onboarding through ongoing support and renewal.

Key Responsibilities

• Lead pre- and post-sale presentations and coordinate regular client meetings to maintain strong relationships and ensure alignment on goals and services.
• Drive revenue growth through upselling, cross-selling, and strategic account planning across assigned clients.
• Manage and track client communications using the CRM system.
• Oversee client proposals, renewals, and implementations, ensuring timely and effective execution in collaboration with internal teams.
• Develop and maintain Strategic Account Plans that outline client goals, key initiatives, and growth opportunities.
• Serve as the primary client contact, ensuring timely communication, issue resolution, and overall satisfaction.
• Demonstrate strong knowledge of AMPS products and services, effectively aligning solutions with client needs.
• Collaborate with internal teams to resolve client issues, improve service delivery, and streamline processes.
• Ensure compliance with company policies, procedures, and HIPAA standards in all client interactions.
• Partner with Operations, SMEs, and other departments to meet client requirements and strengthen relationships.

Requirements

• 3+ years of experience in managing both internal and external relationships; knowledge of healthcare plan administration.
• Experience in healthcare plans, health insurance, or equivalent.
• Exceptional communication skills, both written and verbal, with strong presentation abilities in-person and virtually.
• Proficiency in MS Office, especially in advanced Excel functions and PowerPoint.
• Ability to manage multiple client accounts, work under pressure, and consistently deliver exemplary customer service.

Qualifications

• A plus if you have… Bachelor's degree in marketing or business administration.
• Self-funded healthcare experience.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Retail savings plan with company match.
• Generous paid time off and holiday schedule.
• Professional development opportunities.