Account Manager

Job Description

Joining The American Red Cross is an experience unlike any other. You become a vital part of the world's largest humanitarian network, working alongside a diverse team of dedicated individuals.

Responsibilities

• Identify, develop, and implement creative strategies to attract, manage, and retain potential blood drive sponsors and feeder groups.
• Ensure efficient scheduling of blood drives by assigned sponsors to meet monthly, quarterly, and annual collection goals.
• Provide organizational and operational support to sponsors to ensure achievement of collection operation and annual goals.
• Carefully coordinate activities with appropriate collections personnel to ensure a positive sponsor and donor experience and smooth, efficient operations.
• Develop a working knowledge of the community, its government, demographics, and organizations to expand the blood program.
• Maintain accurate records in the system to provide tracking and statistical data on sponsor group performance.
• Utilize tools, technology, and strategy provided by the organization to enhance customer service, efficiency, and productivity.

Qualifications

• Education: Bachelor's degree required.
• Experience: Minimum one-year related experience required or equivalent combination of education and related experience required.
• Management Experience: N/A
• Skills and Abilities: Knowledge of group dynamics, direct sales, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred. Good organizational skills and the ability to handle multiple priorities effectively are required. Excellent oral and written communications skills, including training and presentation skills, are required. A current valid driver's license and good driving record are required. Ability to work on a team.

Benefits

• Medical, Dental, Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• Paid Time Off: Starting at 15 days a year; based on FLSA status and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to a 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear.
• The employee is frequently required to reach with hands and arms.
• The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic).
• The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.