Account Manager

Account Manager Responsibilities

• Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
• Maintains a professional appearance
• Ensures all clients have a positive customer experience
• Can easily provide customers with the benefits they will experience when using our products and services
• Counsels with customers to help them make decisions; upsells and cross-sells when there are opportunities
• Captures customer's specifics using "Job Analysis" questions
• Aks probing questions
• Reviews customer's proofs, manages the proofing process, and calls customers when jobs are ready for pick up
• Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
• Routinely resolves customer inquiries and complaints
• Displays necessary mastery of MIS tools to create and estimate customer projects effectively
• Maintains current pricing strategies and customer billing procedures
• Assists in updating the mailing list database
• Assists sales rep functions and inside production when requested
• Follows up and manages Inbound Leads
• Follows up on targeted direct mail or local Shop mailings
• Keeps customers informed regarding their job's progress through the production process
• Shows proficiency in regular use of CRM tools
• Effectively manages all communication methods currently available to them to respond timely to customer inquiries

Account Manager Qualifications

• Account Management experience is preferred but not required
• Possesses a solid knowledge of MIS systems and order entry processes
• Handles all communications with customers in a professional and respectful manner
• Strong analytical skills (break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills

Pay

$18.00 - $22.00 per hour

About the Role

AlphaGraphics offers careers for everyone! We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

Benefits

We offer a supportive and inclusive work environment where every employee is valued and respected. Our commitment to diversity and inclusion ensures that everyone feels welcome and empowered to bring their best selves to work.

Schedule

Hours may vary based on the specific location and needs of the business.