Account Manager

About the role

As an Account Manager at AlphaGraphics Duluth | Johns Creek, you increase the center’s inside sales/key accounts. This responsibility should always focus on increasing the center’s sales, cultivating center accounts, expanding our penetration into existing accounts, and creating a next-level experience for our clients.

Responsibilities

• Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
• Provide a top-tier customer experience
• Uses a consultative/problem solving approach with clients
• Can easily provide customers with the benefits they will experience when using our products and services
• Upsells and cross-sells when there are opportunities
• Captures customer’s specifications, needs, and ideas using “Job Analysis” questions
• Asks probing questions
• Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up
• Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
• Routinely resolves customer inquiries and complaints
• Displays necessary mastery of MIS tools to create and estimate customer projects effectively
• Assists sales rep functions and inside production when requested
• Follows up and manages Inbound Leads
• Follows up on targeted direct mail or local Shop mailings
• Keep customers informed regarding their job’s progress through the production process
• Shows proficiency in regular use of CRM tools
• Effectively manages all communication methods currently available to them to respond timely to customer inquiries

Qualifications

• Knowledge of printing and prepress requirements a plus
• Possesses a solid knowledge of MIS systems and order entry processes
• Handles all communications with customers in a professional manner
• Strong analytical skills (break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and on point telephone presence
• Strong organizational and time-management skills

Benefits

• Quarterly Community Service Team Projects
• 401(k)
• Dental insurance
• Health insurance
• Opportunity for advancement
• Profit sharing
• Training & development
• Vision insurance