Account Manager

Benefits

• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Account Manager Responsibilities

Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing.

Maintains a professional appearance.

Ensures all clients have a positive customer experience.

Can easily provide customers with the benefits they will experience when using our products and services.

Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities.

Captures customer’s specifics using “Job Analysis” questions.

Asking probing questions.

Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up.

Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy.

Routinely resolves customer inquiries and complaints.

Displays necessary mastery of MIS tools to create and estimate customer projects effectively.

Maintains current pricing strategies and customer billing procedures.

An AlphaGraphics Account Manager performs all business development functions related to Inside Sales, including:

• Assists in updating the mailing list database
• Assists sales rep functions and inside production when requested
• Follows up and manages Inbound Leads
• Follows up on targeted direct mail or local Shop mailings
• Keeps customers informed regarding their job’s progress through the production process
• Shows proficiency in regular use of CRM tools
• Effectively manages all communication methods currently available to them to respond timely to customer inquiries

Account Manager Qualifications

• Account Management experience is preferred but not required
• Knowledge of printing and prepress requirements a plus
• Possesses a solid knowledge of MIS systems and order entry processes
• Handles all communications with customers in a professional and respectful manner
• Strong analytical skills (break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills

Pay & Schedule

• Compensation: $15.00 - $18.00 per hour
• Flexible scheduling
• Career path development

Benefits

• We offer careers for everyone!
• We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing.
• Join us with or without experience, and we will succeed together as a team!
• We invite EVERYONE to apply!
• *AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

Equal Opportunity Employer

We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other characteristic protected by law. We do not discriminate against applicants or employees based on any legally prohibited factor.