Account Manager

About the role

The Account Manager is a revenue-generating, cross-functional role responsible for owning and growing a portfolio of customer relationships. You will drive account expansion, increase platform adoption, and ensure operational excellence across your book of business. You will proactively identify growth opportunities, influence customer strategy, and generate incremental revenue. You will work closely with Sales, Operations, Product, and Finance to deliver a seamless customer experience while unlocking commercial upside.

Responsibilities

• Own a portfolio of active customer accounts and serve as primary relationship lead across customer stakeholders
• Onboard new customers, ensuring strong platform adoption, stakeholder alignment, and early revenue ramp
• Maintain accurate account data and pipeline visibility in CRM
• Monitor usage, order volume, and buying patterns; proactively drive increases in order frequency, product categories, and overall spend
• Identify and execute cross-sell and upsell opportunities
• Troubleshoot customer issues and partner closely with Operations and Product to resolve root causes quickly and effectively
• Act as the central liaison between customers and internal teams, ensuring alignment and execution across functions
• Host strategic business reviews focused on performance metrics, expansion opportunities, and operational improvements

Requirements

• 3–5 years in account management, customer success, or client-facing commercial roles
• Demonstrated ability to drive revenue growth within existing accounts
• Tech-savvy with experience or background in the IT hardware, SaaS, or IT services ecosystem
• Strong operational instincts and ability to solve problems cross-functionally
• Comfort navigating both strategic conversations and tactical execution