Account Manager

Responsibilities

• Determine and understand specific customer expectations; effectively communicate expectations to team members and stakeholders in a timely and clear fashion
• Personnel management: provide indirect oversight to Project Managers assisting the Account Manager with executing specific tasks; plan and schedule project timelines; communicate project expectations to team members and assign work as required; oversee team members and influence them to take positive action and accountability for their assigned work; ensure customer's standards, practices, and polices adhered to.
• Implement standard cash operations at each customer facility, and ensure compliance through conference calls and periodic visits
• Work closely with client and other vendors to ensure consistent and coordinated service delivery at all responsible locations
• Identify and resolve issues; liaise with stakeholders; proactively manage changes, identify potential crises, and devise contingency plans
• Ensure that contract-required training and screening elements for retail solutions personnel have been met; quality assurance and contract compliance
• Investigate and recommend new technology and tools that will enhance the customer experience and team efficiency; create new workflows and processes as our products and solutions evolve; grow the customer relationship through new products, services and locations
• Prepare and present customer business reviews internally and externally

Qualifications

• Associate’s Degree in Business Administration or equivalent area of study
• Minimum of 5 years of experience managing a retail solutions customer
• Work history must include demonstration of each of the following:
• Expertise in a broad range of retail areas of concern to include retail services, cash management services, control of cash, cash planning/forecasting
• Ability to conceptualize, communicate, plan, promote/influence, implement and manage cash management initiatives
• Absence of cash office risks and betterment opportunities and have knowledge and experience in implementing strategies to include awareness and training
• Experience executing and/or leading a significant project implementation
• High level of business acumen and ability to work effectively amidst paradox and ambiguity in a matrix organization
• Understanding of and ability to apply the budgeting/allocation process
• Effective oral and written communication skills; Planning and organizing skills
• Proficiency with Microsoft Office Applications
• Problem solving skills
• Active listening skills
• Demonstrated ability to encourage effective teamwork; coaching, mentoring, motivating skills
• Able to assess and evaluate situations effectively; identify critical issues quickly and accurately
• Compile, sort, and interpret data
• Research, investigate, compile information
• Mediate conflict with tact, diplomacy
• Write informatively, clearly, and accurately
• Set and achieve goals
• Forecasting, predicting skills
• Demonstrated knowledge of cash supply chain