Account Manager

About the role

At Alarm Detection Systems (ADS), we've been protecting what matters most for over 55 years through industry-leading security, fire alarm, video surveillance, and access control solutions. We're seeking an Account Manager who enjoys building relationships, helping customers, and driving growth.

Responsibilities

• Manage and grow an assigned portfolio of customer accounts.
• Build strong relationships with customers and key decision-makers.
• Identify opportunities for upgrades, expanded services, referrals, and account growth.
• Support and collaborate with Outside Sales Representatives to develop and advance sales opportunities.
• Conduct proactive outreach through phone, virtual, and in-person interactions.
• Address customer concerns and recommend solutions that strengthen customer satisfaction and retention.
• Maintain accurate customer records and activity within our CRM system.
• Partner with Sales, Operations, Installation, and Customer Service teams to deliver an exceptional customer experience.
• Travel within your assigned territory to meet with customers and prospects.
• Develop the skills, product knowledge, and sales expertise needed to advance into an Outside Sales Representative role.

Requirements

• Strong communication and relationship-building skills.
• A customer-focused mindset and passion for helping others.
• Self-motivated, organized, and goal-oriented.
• Ability to manage multiple priorities and follow through on commitments.
• Strong problem-solving and critical-thinking abilities.
• Professional and confident when interacting with customers.

Qualifications

• Account management, sales, customer service, or business development experience.
• Bachelor's degree in Business, Marketing, Sales, or a related field.
• Experience in the security, alarm, technology, or related industries.
• Bilingual skills are a plus.

Skills

• Excellent communication and interpersonal skills.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Knowledge of security systems and related technologies.

Benefits & Perks

• Paid Time Off (PTO)
• Paid Holidays
• Flexible Work-from-Home Opportunities
• Company-Provided Laptop and Cell Phone
• Tuition Reimbursement
• Professional Development and Training Opportunities
• Paid Parental Leave
• Mileage Reimbursement
• Employee, Friends, and Family Discounts
• Company-Sponsored Events and Team Activities
• Medical, Dental, and Vision Insurance
• Life Insurance
• Employer-Paid Short-Term Disability
• Employee Assistance Program (EAP)

Pay

Base Salary: $48,000 annually
On-Target Earnings (OTE): $54,800

Schedule

Full-time position with flexible hours to accommodate travel within the assigned territory.

Equal Opportunity Employer

Alarm Detection Systems is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.