Account Manager

About the role

The Account Manager serves as AKIVA's primary day-to-day liaison for the staffing contract and owns operational delivery, customer communication, service coordination, and workforce fulfillment. This role is responsible for managing staffing requests, candidate submissions, assignment tracking, on-boarding coordination, performance reporting, and operational support across all approved staffing categories. The Account Manager is the single point of accountability for tactical contract performance.

Key Responsibilities

• Serve as the named primary point of contact for all customer departments and procurement representatives
• Receive, qualify, prioritize, and respond to staffing requests within contracted response windows
• Cook up candidate submissions, interviews, selections, and assignment confirmations
• Maintain real-time assignment tracking, headcount reporting, and timesheet validation
• Resolve day-to-day operational issues, candidate concerns, and customer requests
• Conduct regular check-ins with customer hiring managers and program stakeholders
• Cook up onboarding logistics including I-9 verification, background-check status, badging, and orientation
• Maintain accurate contract documentation, fulfillment records, and audit-ready files
• Produce weekly and monthly performance reports, fill-rate analytics, and trend summaries
• Cook up with the Recruiting Manager, Compliance & HR Manager, and CDL Compliance Coordinator on cross-functional workflows
• Identify recurring customer needs and recommend service-improvement initiatives

Required Qualifications

• Bachelor's degree in Business, Human Resources, Communications, or related field — or equivalent experience
• 5+ years of account management, staffing operations, or client-services experience
• Demonstrated experience managing staffing fulfillment across multiple job categories and customer departments
• Strong working knowledge of applicant tracking systems and vendor management systems
• Excellent written and verbal communication skills and customer-facing professionalism
• Proficiency in Microsoft Office Suite, particularly Excel and Outlook
• Strong organizational skills and ability to manage multiple concurrent priorities
• Comfort working in a fast-paced, deadline-driven environment with frequent customer interaction
• Must be authorized to work in the United States

Preferred Qualifications

• Prior account-management experience supporting state, county, or municipal customers
• Familiarity with cooperative purchasing programs and public-sector procurement rules
• Experience coordinating bilingual or multi-shift staffing requirements
• CSP (Certified Staffing Professional), TSC, or comparable industry certification
• Exposure to AI-assisted candidate matching or workflow-automation tools

What AKIVA Offers

• Professional development and skill-building opportunities
• Supportive management team with Veteran-owned company values
• Opportunity to work on impactful public sector engagements
• Long-term contract engagement with potential for extension
• AI productivity tools and training provided at no cost to employees
• Comprehensive Benefits Package
• 401(k) with generous company match
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short-Term & Long-Term Disability Insurance
• Paid Time Off (PTO)
• Profit Sharing

Join Our AI Innovation Network

Interested in staying connected with AKIVA's AI initiatives, research, and opportunities? Join our AI Innovation Network here: https://www.akiva.com/ai-network

Equal Employment Opportunity Statement

AKIVA is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, national origin, age, physical disability, marital status, military and Veteran status, or any other characteristic protected by applicable law. We believe that diversity among our teammates is critical to our success as a company, and we seek to recruit, develop, and retain the most talented people within a qualified candidate pool. AKIVA is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).