Account Manager

About the role

The Account Manager is responsible for the overall management, administration, performance, and compliance of the Tennessee Valley Authority (TVA) Security Guard Services – Non-Nuclear Contract. This position serves as the Contractor's designated representative with full authority to act on behalf of the company regarding all contract matters and operational requirements.

Responsibilities

• Contract Management and Leadership
• Serve as the Contractor's authorized representative with full authority to act on behalf of the company throughout the duration of the contract.
• Accept notices of deductions, inspection reports, corrective actions, and official correspondence on behalf of the Contractor.
• Provide leadership and direction for all contract operations and security personnel.
• Ensure all contractual obligations, performance standards, and operational requirements are achieved.
• Maintain effective working relationships with TVA representatives and stakeholders.
• Security Operations Oversight
• Provide management oversight for security services.
• Security guard staffing and workforce deployment.
• Facility access control operations.
• Visitor management and credential verification.
• Patrol operations and perimeter security.
• Incident response and emergency support activities.
• Security reporting and documentation.
• Training and qualification compliance
• Workforce scheduling and staffing coverage.
• Performance management and operational accountability.
• Incident Management and Investigations
• Ensure timely and accurate investigations of security incidents.
• Review incident reports and determine appropriate corrective actions.
• Coverage of significant security events, emergencies, and operational disruptions.
• Provide executive-level oversight during critical incidents.
• Reporting and Documentation
• Ensure timely and accurate reporting of: Security incidents, Safety occurrences, Unfilled hours, Extraordinary staffing requests, Contract performance metrics, Quality assurance findings, Compliance activities, Operational deficiencies and corrective actions.
• Prepare executive summaries and management reports for significant incidents involving: Security breaches, Security vulnerabilities, Safety-related events, Operational disruptions, Matters identified by TVA leadership or Contractor management.
• Client Relationship Management
• Serve as the primary point of contact between the Contractor and TVA.
• Maintain regular communication with the Contract Technical Supervisor (CTS).
• Participate in meetings, reviews, inspections, and operational planning discussions.
• Address performance concerns, contract issues, and operational challenges in a timely manner.
• Foster a collaborative partnership focused on operational excellence and customer satisfaction.
• Policy and Program Administration
• Work in conjunction with the CTS regarding updates, maintenance, and distribution of: TVA General Orders, Site-Specific Post Orders, TVA Supervisor's Manual, TVA Contractor Guidance Manuals, Security operating procedures.
• Ensure policy updates are effectively communicated and implemented throughout the workforce.
• Promote consistent understanding and application of all TVA requirements.
• Availability and Emergency Response.
• Respond to critical operational matters within established contract timelines.
• Designate qualified authority when unavailable and ensure appropriate notification to TVA representatives and Contractor leadership.

Qualifications

• Minimum of five (5) years of specialized experience in: Contract management, Security operations management, Program development and implementation, Workforce leadership and administration, Resource allocation and budget oversight, Multi-site operational management.
• Demonstrated experience managing complex contracts or subcontracts, large-scale security operations, multiple simultaneous projects or workstreams, financial resources and operational budgets, workforce performance and compliance programs, and experience managing projects from development and planning through deployment and execution.
• Bachelor's Degree in Business Administration, Criminal Justice, Security Management, Public Administration, Emergency Management, or a related field preferred.
• OR Significant and verifiable law enforcement, military, security management, or business management experience demonstrating the ability to successfully manage a contract of similar scope, size, complexity, and operational requirements.

Knowledge, Skills, and Abilities

• Strong leadership and organizational skills.
• Excellent communication, negotiation, and relationship management abilities.
• Extensive knowledge of security operations, contract administration, and workforce management.
• Ability to manage complex reporting systems and performance metrics.
• Strong analytical, problem-solving, and decision-making skills.
• Experience conducting investigations and operational reviews.
• Ability to lead geographically dispersed teams.
• Proficiency in Microsoft Office applications and management reporting systems.
• Ability to work effectively under pressure while managing competing priorities.

Travel Requirements

• Extensive travel throughout Tennessee, Mississippi, and Kentucky is required.
• Must possess a valid driver's license and maintain an acceptable driving record.
• A company-owned, leased, or assigned vehicle will be provided for business travel.
• Travel may include visits to TVA offices, dams, substations, warehouses, administrative facilities, and other critical infrastructure locations.
• Overnight travel may be required based on operational needs.