Account Manager

About the role

As an Account Manager, you will take responsibility for the health, growth, and sustainability of our major accounts and collaborate with global regions. This includes ensuring client satisfaction, managing the client's debt stance, and discovering current and future opportunities across the client. You will implement all client policies, processes, and delivery programs by partnering with colleagues for execution. The Account Manager works closely with Delivery, Service, Quality Control, and Finance functions to fully support all customer needs.

Responsibilities

• Manage and drive sales for specifically assigned clients.
• Maintain Airswift’s current and new client and contractor base to leverage existing service lines and penetrate all service lines to develop net new GP growth.
• Develop trusted advisor relationships with key line managers, contractors, stakeholders, and executive sponsors.
• Interact with the Delivery Centre to cover all client delivery needs across specified clients.
• Work effectively with clients to bring new requisitions, plan sourcing delivery, facilitate job interviews, and placements.
• Obtain client work orders and new authorizations.
• Meet sales targets (KPIs) agreed with the Regional Sales Director.
• Monitor and review monthly sales performance against forecast.
• Adhere to local regulatory requirements and deliver to customer policy and regulatory requirements.
• Support Contractors and Assignees throughout the duration of their assignment from on-boarding to off-boarding, including pre-access requirements, logistics, document recording, tracking of recharges, and ongoing support for queries.

Requirements

• Excellent Microsoft skills, particularly in Word and Excel.
• Strong demonstrable client service skills.
• Ability to identify new opportunities within a customer.
• Accredited degree or equivalent work experience.
• Proven ability to demonstrate client relationship skills, analyze opportunities, qualify potential service lines, and scope.
• Ability to network at a senior level.
• Account management experience with a proven record of providing excellent customer service.
• Strong interpersonal, communication, organization, and time management skills.
• Ability to foster teamwork when working cross-functionally.
• Highly self-motivated and objective-driven.

Benefits

• Attractive monthly base salary + competitive performance bonus.
• Genuine career progression opportunities, either locally or globally.
• World-class training programs and development opportunities.
• Team-driven environment with a supportive culture focusing on work-life balance.
• Career breaks available after one year.
• Real-time recognition through our employee reward platform.
• Mental Health First Aiders to provide support when needed.
• Yearly destination trips as part of our High Flyers program (e.g., Dubai, Buenos Aires).
• Charity days for important causes such as Relay for Life and Earth Day.

About Us

Airswift is the leading workforce solutions provider to the STEM industries. For over 40 years, Airswift has been transforming lives through international workforce solutions. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally. We are a people business—transforming lives through the world of work. We care about wellbeing, community engagement, and our planet—planting a tree for every person placed in a job globally. We have a passion for growth, including investing in the development of our people.

Our core values are Growth, Life, Excellence, and Integrity.