Account Manager

Job ID: R10103240 | Location: Lansing, MI – Mint – Retail shop

About the role

As an Account Manager, you will be a pioneer in building and sustaining high-value partnerships within our business and industrial sectors. Your key focus is to advance sustainable growth within an established territory by nurturing existing accounts and identifying new opportunities in alignment with company excellence. You will serve as a consultative partner, helping customers integrate our full range of solutions to add significant value to their operations.

Responsibilities

• Advance territory growth by deepening relationships with existing clients and identifying new partnerships that meet our standards of excellence.
• Foster understanding by communicating in an organized and clear manner, ensuring that ideas, plans, and projects effectively support our customers' business goals.
• Develop a strategic roadmap to achieve sales milestones, utilizing effective time management and planning to prioritize both existing and potential account opportunities.
• Uncover organic opportunities to bring added value to existing accounts, supporting sustainable team and business growth.
• Implement account partnership strategies, including regular business reviews for key customers, to ensure we are providing the highest level of support and value.
• Connect with key stakeholders and influencers to understand their needs and support their decision-making process.
• Serve as a trusted advisor and primary point of contact for clients, fostering strong relationships and promptly addressing inquiries and concerns.
• Coordinate information management across all phases of the partnership lifecycle, establishing proactive action plans to ensure healthy margins and growth.
• Proactively learn about new products and the competitive landscape to remain a trusted advisor to our clients.
• Integrate all product lines into accounts with a focus on Adding Value, fully supporting our Core Sales Philosophy of customer-centric service.

Requirements

• A proven history of 2 to 3 years of professional sales experience, commercial experience, B2B sales, or business development roles.
• A demonstrated track record of advancing sales and business development goals while surpassing key milestones.
• The ability to utilize a collaborative sales process to understand and address customer concerns, determining the most supportive approach to provide solutions.
• Proficiency in common email, spreadsheet, word processing, and presentation software.
• A proactive approach to identifying client pain points and the ability to facilitate technical solutions that create shared value.
• Excellent skills in building alignment and navigating agreements to meet customer needs.
• Ability to foster understanding and connect with individuals from different backgrounds.
• Flexibility to work varied hours to support our customers' success.

Preferred qualifications

• A Bachelor's degree in Engineering, Business Administration, Marketing, or equivalent.
• A proven background contributing to growth in industrial, commercial, or educational markets.
• A natural ability to nurture long-term partnerships and build alignment across complex, multi-level stakeholder groups.
• Familiarity with, or a strong desire to learn about, industrial, specialty, and medical gases.
• Experience in pioneering new market approaches and the ability to be adaptable in a fast-evolving industrial landscape.
• Deep comfort with CRM tools (such as Salesforce) and SAP experience preferred.

Compensation

• Base pay plus commission
• Monthly auto allowance & mileage reimbursement
• Travel within assigned territory with minimal overnight stays

Benefits

• Comprehensive medical, dental, and vision plans
• Short-term and long-term disability insurance
• Life and accidental death and dismemberment (AD&D) insurance
• Employee Assistance Program (EAP)
• Pre-tax commuter transportation benefit
• Parental leave (up to 14-week paid child birth benefits)
• Vacation, sick time, floating holidays, jury duty and funeral/bereavement leave
• Paid holidays for all eligible full-time employees
• 401(k) Retirement Plan with company match
• Tuition Assistance / Tuition reimbursement
• Discounted college tuition for eligible employees' dependents
• Airgas Scholarship Program for dependent children
• Benefits start after just 30 days of employment

Associates who are members of collective bargaining units should review their bargaining agreement to determine eligibility for some or all benefits and any special terms or conditions.

About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.