Account Manager

About the role

We're looking for an Account Manager who is eager to help our clients get the most out of Aikido Security. Your role will be central in managing and nurturing relationships with our existing clients, ensuring they not only stick around but also find increasing value in our product.

Responsibilities

• Manage and expand relationships with existing clients, focusing on upselling and maximizing customer satisfaction.
• Execute growth initiatives aimed at expanding customer usage and value realization.
• Identify opportunities for upselling additional features and services to existing customers.
• Maintain and manage customer records in our CRM system.
• Work at the intersection of sales, customer success, and product to gather and relay customer feedback to optimize the product.

Qualifications

• Medior/Senior profile
• Experience with CRM, upselling strategies, client retention, and account growth
• Very tech-savvy
• Hungry and 'get stuff done' mentality
• Self-starter and independent
• Fluent in English

What you can expect

• Short decision lines. Big ownership. Shape the projects that matter and ship fast.
• Grow as fast as we do. Take on more, own more, and carve out your own path.
• Top-tier tech pay and equity.
• High trust, strong values, zero corporate BS.
• Flexibility in working hours.
• A company that sticks to its values in an open and informal atmosphere. We hire for talent, drive, and potential. Everything else is noise.