Account Manager

Responsibilities

• Handle multiple priorities simultaneously to meet deadlines.
• Work with some supervision to provide customer service.
• Learn new skills to advance within the company.
• Follow company policies and procedures.
• Update customers on current open orders with status reports.
• Facilitate expedites and AOG requests.
• Resolve customer concerns.
• Provide a monthly Customer Review of top customers using Power BI.
• Communicate with customers through various channels.
• Coordinate with colleagues as necessary.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries.
• Aid in order placement and exchanges.
• Aid in collecting payments from prepay and overdue customers.
• Identify new business opportunities.
• Navigate through an ERP system.
• Perform other duties as assigned.

Requirements

• High school diploma/GED with minimum 1 year Customer Service or Account Representative experience.
• Proficiency with MS Office Suite.
• Knowledge of ERP and/or CRM systems.
• Excellent written and verbal communication skills and negotiation skills.
• Attention to detail.
• Ability to adapt to change.
• Ability to deliver projects and answer inquiries within established service level agreements.

Preferred

• Associate's degree in Business Administration, Marketing, or relevant field.
• Knowledge of aviation products and market.

Additional Information

• Background check required.
• This position is on-site only. Remote work is not available.
• Applicants must be authorized to work for any employer in the U.S.
• Prolonged sitting at a desk.