Account Manager

About the role

The Account Management team is critical to the growth and success of Adyen's business, as well as expanding the Adyen brand globally. As an Account Manager, you'll manage relationships with innovative international merchants, covering multiple industries and channels. You'll work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy.

Responsibilities

• Collaboration: Work closely with other Account Managers and collaborate on many different accounts.
• Relationship management: Focus on ramping and growing customers, ensuring commercial growth, customer satisfaction, and reducing churn.
• Commercial acumen: Drive commercial discussions for joint accounts, meeting strategic and financial targets.
• Project management: Prioritize and manage short and long-term projects with varying timelines across multiple accounts, leveraging internal support teams where relevant.
• Feedback: Serve as a feedback loop for customers internally.

Requirements

• 3+ years of experience in a client-facing, commercial role, such as account management, consulting, or in the payments industry from a merchant side (bonus if in complex enterprise software, technical infrastructure or financial services).
• Based out of our Chicago office, with some domestic and international travel required.
• Full professional written and verbal proficiency in English, with other languages being a plus.

Qualifications

• Enjoy engaging others and developing strong working relationships internally and externally with customers.
• Natural-born networker and self-starter with excellent communication skills for organizing and leading customer meetings.
• Passionate about working on a wide portfolio of accounts and learning about various aspects of the payments industry.
• Eager to identify commercial opportunities and drive discussions with customers.
• Strong time management skills and always looking for ways to work efficiently.

Skills

• Strategic thinking and hands-on mentality.
• Ability to work collaboratively with a global, multicultural team.
• Expertise in the global payments landscape.

Benefits

Not specified.

Pay

Annual OTE ranges from $100,000 to $135,000, inclusive of base salary and commercial bonus. This role includes an additional equity component.

Schedule

Hybrid workplace with a focus on in-person collaboration; remote-only roles are not offered.