Account Manager

About the role

Addigy is a fast-growing SaaS company that empowers IT professionals to manage Apple devices at scale. The Account Manager role combines proactive account management with a keen focus on maximizing customer lifetime value through high-impact engagements and tailored growth strategies.

Responsibilities

• Identify and pursue upsell and cross-sell opportunities through a deep understanding of each customer's goals and needs
• Build compelling cases for product extensions or enhancements, driving adoption and revenue growth within your accounts
• Successfully renew customer contracts and consistently meet or exceed expansion revenue targets
• Maintain high-touch, strategic relationships with key stakeholders, ensuring Addigy's solutions remain integral to their success
• Act as an advocate for the customer within Addigy, collaborating cross-functionally to align resources that support growth initiatives
• Build long-term, trust-based relationships that consistently reinforce Addigy's value proposition
• Develop targeted account plans with specific actions and timelines for growth
• Use data-driven insights to identify high-potential accounts and tailor engagement strategies that maximize lifetime value
• Establish a structured cadence of check-ins and strategic reviews to drive engagement, expansion, and retention
• Regularly showcase Addigy's impact through QBRs and routine calls, keeping a consistent focus on measurable outcomes
• Anticipate potential challenges and proactively manage risks to maintain customer satisfaction and loyalty
• Leverage AI tools (Claude and others) to enhance research, personalization, and workflow efficiency

Requirements

• Proven experience in account management or customer success with a track record of meeting or exceeding revenue targets in SaaS or technology
• Demonstrated ability to build and maintain influential, trust-based relationships that support revenue growth and retention
• Proficient in creating account strategies informed by customer data, using a methodical approach to expand accounts and secure renewals
• Strong problem-solving skills with a proactive approach to identifying challenges and facilitating solutions

Preferred

• Familiarity with Apple device management, MDM, RMM, or endpoint security solutions
• Experience with Salesforce (including QtC), Gainsight, or similar CS/CRM tooling
• Comfort using AI tools (Claude or similar) in day-to-day workflows