Account Manager

About the role

ACL Digital is seeking a seasoned professional to own and drive strategic relationships with Global Capability Centers (GCC) clients for IT and Engineering staffing (Time & Material) engagements. This role involves managing demand planning, fulfillment strategy, commercials, and delivery governance while identifying and expanding new business opportunities across GCC accounts.

Responsibilities

• Own and drive strategic relationships with GCC clients for IT & Engineering staffing (T&M) engagements, ensuring long-term account growth.
• Act as the senior single point of contact (SPOC) for key GCC stakeholders, managing demand planning, fulfillment strategy, commercials, and delivery governance.
• Identify, develop, and expand new business opportunities across new, existing, and dormant GCC accounts.
• Lead end-to-end staffing lifecycle, including demand qualification, fulfillment strategy, and delivery oversight in collaboration with recruitment teams.
• Drive revenue growth through effective pipeline management, account mining, and cross-selling opportunities.
• Lead complex salary, billing rate, and margin negotiations, ensuring profitability and competitive positioning.
• Manage high-pressure client environments, critical escalations, and ensure timely resolution with strong stakeholder communication.
• Track, analyze, and report pipeline, revenue forecasts, and fulfillment metrics to leadership.
• Consistently achieve and exceed quarterly and annual revenue targets.
• Represent the organization at GCC forums, leadership meetings, and industry events to strengthen brand presence and network.

Requirements

• 8–12 years of experience in Business Development / Client Management within Staffing or IT Services organizations.
• Strong experience in IT Staffing (T&M / GCC model), with proven success in revenue generation.
• Demonstrated ability in managing large accounts and driving end-to-end sales cycles.
• Strong commercial acumen with expertise in rate negotiations and margin management.
• Experience working in fast-paced, high-pressure client service environments.
• Excellent stakeholder management, communication, and negotiation skills.
• Based in Bangalore with willingness to travel across India.
• Experience with GCC / MSP / VMS models is highly preferred.

Work mode: On-site in the Greater Bengaluru Area, India.