Account Manager

About the Company

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third-party local and regional establishments and 20 self-operated gaming locations across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution encompassing manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari-mutuel betting.

Responsibilities

• Build and maintain strong, long-term relationships with assigned partner establishments to drive retention, increase market share, and revenue growth.
• Achieve assigned Gross Gaming Revenue (GGR) objectives, including participation in the sales process and maximize account performance through strategic account management.
• Conduct regular visits to partner locations to engage with location owners, provide support, gather feedback, identify opportunities, and strengthen relationships.
• Serve as the primary liaison between partner establishments and Accel, managing day-to-day communications, issue resolution, and partner satisfaction.
• Analyze account and industry performance data to identify trends, increase gameplay, and provide actionable recommendations that enhance partner performance.
• Educate partners on gaming products, promotional programs, compliance requirements, and industry best practices.
• Ensure optimal service levels by coordinating with internal teams to resolve operational issues and support partner needs.
• Partner with internal stakeholders and revenue team members to drive engagement, support business growth objectives, and identify and cultivate new business opportunities.
• Collaborate with Marketing to develop and implement customized on-site marketing materials and promotional initiatives.
• Maintain accurate account records and performance reporting, stay informed on company products, regulatory requirements, and industry trends, and perform other duties as assigned.

Requirements

• Previous account management and/or outside sales experience a plus
• Excellent driving record
• 3–5 years of professional experience
• Strong professional presence
• Ability to adapt, organize, and multi-task
• Capability to thrive in a fast-paced environment
• Extensive travel within your assigned region
• Ability to interact with local bar, restaurant, and truck stop owners as well as Commanders of non-profit organizations
• Strong organizational and time management skills
• Excellent written and verbal communication skills
• High attention to detail with strong follow-through
• Valid driver’s license is required
• Minimum of 21 years of age

Physical Demands and Work Environment

• Calculate figures and amounts
• Analyze financial data
• Frequently required to travel via vehicle
• Frequently required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel, or crawl
• Continually required to talk or hear
• Occasionally required to lift/push light weights up to 50 pounds
• Specific vision abilities required include close vision, distance vision, peripheral, depth, and ability to adjust or focus
• Utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
• The noise level in the work environment usually is moderate to loud

Benefits

• PTO / Wellness Days / Floating Holidays
• Medical / Dental / Vision Insurance
• Life / AD&D / Hospital Indemnity / Critical Illness / Accident Insurance
• STD / LTD
• Legal / ID Theft Insurance
• FSA (Health Care, Dependent Care, Limited Purpose) / HSA
• Traditional and Roth 401(k)
• Employee Assistance Program (EAP) offering counseling for mental health, finances, adult care, disability, grief, and more

Pay

Base Pay Range $50,000–70,000 with plus commission. Total potential compensation up to $150,000/yr. The base salary will depend on qualifications, experience level, and skillset.