Account Manager

Account Manager

The Account Manager is responsible for managing client relationships, ensuring customer satisfaction, and serving as the primary point of contact for assigned accounts. This role focuses on maintaining strong partnerships, coordinating services, identifying growth opportunities, and ensuring customers receive exceptional support. The Account Manager works closely with internal teams to deliver solutions that meet client needs while driving account retention and business growth.

Responsibilities

• Build and maintain strong relationships with assigned clients.
• Serve as the primary point of contact for customer inquiries, concerns, and service needs.
• Conduct regular meetings with clients to review performance, discuss objectives, and identify opportunities for improvement.
• Cook up with internal departments to ensure timely and effective delivery of services.
• Maintain accurate records of customer interactions, contracts, and account activities.
• Ensure compliance with company policies, contractual obligations, and client requirements.
• Resolve customer issues in a professional and timely manner.
• Track key performance metrics and develop action plans to achieve account goals.
• Support contract renewals, pricing discussions, and business development initiatives.
• Stay informed of industry trends and competitor activities.

Qualifications

• A high school diploma or GED is required; a bachelor's degree is preferred.
• 3+ years of account management, customer service, operations, sales, or related experience are required.
• Strong relationship-building and communication skills are essential.
• Excellent organizational and time management abilities are necessary.
• The ability to manage multiple priorities in a fast-paced environment is important.
• Strong problem-solving and decision-making skills are required.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, is expected.
• A valid driver's license and reliable transportation may be required.

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal.