Account Manager

About the role

The Sales Team at 9fin is responsible for retaining clients and upselling within existing accounts. This role involves collaborating with other teams to enhance high-quality, high-functioning, and user-friendly products, and delivering a top-tier customer experience. 9fin is an exponentially growing business that services the largest financial market in the world, providing a platform for debt markets.

Responsibilities

• Managing and building strong relationships across a book of key 9fin clients
• Driving account expansion across existing accounts, targeting 135% net retention
• Demonstrating new features & products from the 9fin platform to clients
• Attending relevant industry conferences and events
• Developing pricing strategies to upsell and cross-sell additional 9fin products & services
• Engaging with senior decision makers and influencers at existing clients to understand future business / product opportunities
• Maintaining up-to-date records of client interactions via our CRM

Requirements

• Minimum 3 years of relevant account management experience (Capital Markets, B2B Sales or Business Development)
• A strong knowledge of financial markets, and a demonstrated ability to build strong relationships within buy-side, sell-side & advisory communities
• A track record of managing & growing a book of enterprise clients (minimum $1m+ book of business)
• Ability to plan and prioritize important tasks and work with accuracy and attention to detail
• Effective written and verbal communication skills conveying messages accurately and concisely
• Team player, but also able to work effectively alone (help is always at hand if needed)

Qualifications

• Existing relationships / network within the Leveraged Finance community would be beneficial

Skills

• Strong interpersonal and relationship-building skills
• Excellent communication and presentation skills
• Ability to manage multiple priorities and deadlines
• Knowledge of financial markets and industry trends

Benefits

• Competitive Salary: $130,000
• Bonus opportunities + commission
• 401(k) (9fin pays 3%, employee contributions are uncapped)
• Private Health Insurance, with Dental and Vision
• Paid sick leave
• Disability Insurance (New York)
• Commuter Benefit
• Time off: 25 vacation days per year
• Local public holidays
• Hybrid working model
• Work abroad for up to 3 months a year
• 1 month paid sabbatical after 5 years of service
• Enhanced parental leave & flexible working arrangements available

Training & Culture

• Professional learning and development budget
• AI experimentation budget of $1,000 per employee to trial AI tools
• Bi-annual team socials
• Summer and Winter company social events

Note from the Hiring Manager

We're at a real inflection point, the US business has grown exponentially since launching in early 2023, quickly becoming the most favored tool in the space. We've built a great culture and are looking to expand the US team in the coming months. Any individual who buys into our mission, shares our values, and isn't afraid to learn quickly has a place at 9fin.

About 9fin

9fin is the AI platform powering global debt markets — the world's largest asset class at over $145 trillion. Debt markets are vast, global, and mission-critical, yet still run on fragmented data, PDFs, and manual workflows. 9fin replaces this broken infrastructure with a single platform that centralises proprietary credit data, deep analysis, and high-value workflows across global markets. Today, 9fin powers teams at 300+ blue-chip institutions worldwide, including global banks, asset managers, private equity firms, law firms, and advisors. The business is scaling at exceptional speed, with rapid expansion in the US and best-in-class retention driven by deep workflow adoption. We're at a defining inflection point. With proven product-market fit and strong, global market pull, 9fin is accelerating toward becoming the category-defining platform for debt markets worldwide.

Equal Opportunities Employer

At 9fin we are dedicated to building and promoting a fair and inclusive workplace where everyone can reach their full potential and truly belong. We recognize that building diverse teams enables a more creative and productive environment. If you’re excited about this role but your experience doesn’t perfectly align with the job description, we encourage you to apply anyway. You might just be who we’re looking for — either for this role, or perhaps another.