Account Manager
Location: Roanoke, VA
About the role
The Account Manager is responsible for overseeing day-to-day operations, client satisfaction, and service quality across assigned accounts. This role serves as the primary point of contact for customers, ensuring consistent communication, proactive problem-solving, and high service standards. The Account Manager will also support staffing, inspections, and operational execution to ensure long-term client retention and growth.
Schedule
This role requires a flexible schedule to support evening operations, typically working either 2:00 PM – 11:00 PM or 3:00 PM – 12:00 AM. Occasional daytime availability may be needed for client meetings and onboarding.
Responsibilities
- Serve as the primary point of contact for all assigned client accounts
- Build and maintain strong client relationships through regular communication and site visits
- Conduct routine quality control inspections during evening service hours
- Address and resolve client concerns within a timely manner
- Coordinate onboarding of new accounts, including walkthroughs, key collection, and service setup
- Manage and support cleaning staff and subcontractors across assigned accounts
- Assist with recruiting, interviewing, and onboarding of new cleaners as needed
- Ensure proper staffing coverage for all scheduled services
- Monitor service performance and implement improvements where needed
- Maintain accurate documentation of inspections, client interactions, and service updates
- Support monthly and quarterly client meetings and reporting
- Collaborate with leadership on operational improvements and account growth opportunities
Requirements
- 2+ years of experience in account management, operations, or service-based industries
- Strong communication and relationship-building skills
- Highly organized with the ability to manage multiple accounts and priorities
- Problem-solver with a proactive and solutions-oriented mindset
- Ability to work evening hours consistently
- Experience in janitorial, facilities management, or service industry preferred but not required
Pay
Salary: $40,000 – $50,000 annually
Benefits
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Signing bonus
- Training & development
- Vision insurance
- Bonus based on performance
- Competitive salary
- Dental insurance
- Flexible schedule
- Free food & snacks
- Gas stipend provided
- Performance-based bonus opportunities
- Eligibility for expanded benefits package after 6–9 months
- Growth opportunities within a rapidly expanding multi-market organization
What Success Looks Like
- High client retention and satisfaction across all assigned accounts
- Consistent service quality with minimal issues or complaints
- Strong team stability and staffing coverage
- Proactive communication and ownership of all assigned accounts
Why Join Us
At 360clean, we are building a best-in-class commercial cleaning organization with a focus on systems, people, and long-term growth. This role offers the opportunity to be part of a fast-growing company with strong leadership, clear expectations, and real advancement potential.