Account Manager Associate

Location: Hybrid | Local to Syracuse, New York

About the role

At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We’re seeking an Account Manager Associate who will support risk strategy, client service excellence, and operational accuracy.

About Alera Group

Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

Why Alera Group

• Meaningful Impact - Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
• Growth & Learning - Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
• Collaborative Culture - Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

Responsibilities

Client Partnership & Risk Strategy

• Support Manufactured Housing clients with day-to-day service requests
• Issue certificates of insurance and identification cards accurately and efficiently
• Assist with new business and renewal policy issuance activities
• Order motor vehicle records and loss runs to support client and underwriting needs
• Complete renewal applications and assist with policy servicing activities
• Build positive relationships with clients and internal partners through responsive communication

Operational Excellence

• Process policy invoicing and related documentation
• Maintain accurate records and client information within agency systems
• Ensure quality, accuracy, and compliance in all client service transactions
• Support administrative and operational functions as needed
• Prioritize multiple tasks and meet deadlines in a fast-paced environment

Strategic Contribution

• Contribute to a positive, service-focused team culture
• Support ongoing process improvement and operational efficiency initiatives
• Demonstrate a proactive approach to learning and professional development
• Collaborate with colleagues to ensure seamless client service delivery

Qualifications

Required

• Minimum of 2 years of experience in an insurance agency, carrier environment, or related field
• Strong organizational, communication, and time-management skills
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams
• Ability to prioritize competing responsibilities while maintaining accuracy and attention to detail

Preferred

• College degree
• Property & Casualty insurance experience
• Experience supporting policy administration, renewals, or client service operations

Core Competencies

• Client-first mindset
• Attention to detail
• Accountability and follow-through
• Adaptability and flexibility
• Collaboration and relationship building
• Problem-solving and critical thinking

Licensure & Certifications

• This position may require an active State Property & Casualty License
• Ability to obtain required licensure within 6 months of hire
• Ongoing continuing education to maintain active status

Pay

Hourly range: $20.00 – $24.00 per hour

Eligible for performance-based bonus

Benefits

Alera Group offers comprehensive benefits including:

• Medical, dental, vision, life and disability coverage
• 401(k)
• Generous PTO

Schedule

Hybrid - 3 or more days in office

Professional Development

At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career. You’ll have access to:

• Role-specific learning paths
• Leadership development programs
• Technical and compliance training
• Industry certifications and continuing education support
• Peer learning and knowledge-sharing communities