Account Manager, Architectural Solutions

Henricksen (Oak Brook, IL) is a full-service contract furniture dealership specializing in office, healthcare, education, government, senior living, and hospitality spaces. Founded in 1962 as a small, family-run dealership, Henricksen has grown into a leading national dealership with twelve offices across Illinois, Minnesota, New York, Pennsylvania, Tennessee, Washington, DC, and Wisconsin. With over 300 full-time employees and annual sales exceeding $300 million, Henricksen partners with 300+ manufacturers to offer an extensive range of products, including systems furniture, casegoods, seating, lounge and conference furnishings, as well as architectural solutions such as modular walls, flooring, lighting, sound masking, and technology equipment. Henricksen is one of the largest privately-owned dealer partners of HNI in the United States, representing brands like Allsteel, Gunlocke, HBF, The HON Company, and Kimball International.

About the role

This position offers the flexibility to work from one of our offices in Minnesota, Illinois (Chicago or Oak Brook), Wisconsin (Madison or Milwaukee), or Washington, DC. The Account Manager serves as the primary contact and liaison, nurturing strong relationships and ensuring optimal service delivery for all parties involved in the account(s). The role involves orchestrating day-to-day engagement, accountability, and execution across the order life cycle while aligning with client goals. The Account Manager leads efforts to retain and expand client investments through in-depth expertise and a proactive understanding of client needs, operating in the best interests of both the client and the organization.

Responsibilities

• Client Relationship + Account Management
  • Act as the primary liaison for all work and parties engaged on the account(s), including project teams, partners, and vendors (A&D firms, building managers, contractors, trades, facility managers, IT groups, movers, etc.).
  • Maintain a comprehensive view of the needs, goals, and expectations for the account(s) (i.e., book of business).
  • Build and nurture quality relationships with the client team, vendors, and other partners engaged on the account(s).
  • Ensure an exceptional client experience by monitoring and fostering satisfaction across the client team and account(s).
  • Proactively onboard and engage client team members to foster project and account continuity and success.
  • Respond to all inquiries, requests for information, quotations, and problem resolution in a timely manner.
  • Maintain ongoing client engagement and visibility of overall account activity.
  • Connect with client and project stakeholders post-occupancy to sustain relationships.
• Sales Order Management
  • Develop and/or collaborate on plans and product specifications to meet project goals in alignment with the overall account strategy.
  • Facilitate and present comprehensive and professional quotes to clients in a timely manner.
  • Partner appropriately to develop and present service contracts for complex services or major projects.
  • Verify pricing and products to ensure they meet the client’s expectations of scope and inclusions.
  • Ensure a seamless close of sale, obtaining signatures (sales and purchase orders) and deposits as required.
• Pre-order, Project + Workflow Management
  • Partner with Project Management to conduct required planning, resource procurement, and logistics scheduling in alignment with agreed-upon parameters, timelines, and goals.
  • Oversee and orchestrate all projects, work orders, and requests to plan, fostering collaboration and accountability across internal and external teams and partners.
  • Collaborate with Project Management and Design to provide timely and formal written communication throughout projects and disseminate critical information appropriately.
  • Coordinate team meetings as required to maintain information flow from sales to operations.
  • Engage with Project Management to maintain working knowledge of opportunities, manage budgets, and administer projects in ways that optimize efficiency and profitability.
  • Connect as required to maintain engagement and alignment of the team and address escalated points related to activities, services, orders, and team needs.
• Client + Business Advocacy
  • Set and strategically execute quarterly and annual targets and goals driven by the market.
  • Advance client goals through targeted add-on or new product or service offerings.
  • Leverage client, product, and industry knowledge to proactively inform clients of opportunities that align with their potential needs.
  • Connect with clients strategically to provide product updates, confirm ongoing satisfaction, and respond to requests.
  • Assist Accounting with the collection of any outstanding client debt.
  • Capitalize on vendor and partner programs and relationships to optimize client investments and organizational profitability.
• People + Culture Development
  • Model and reinforce the organization’s Core Values across all interactions and relationships.
  • Coach and collaborate with account and project teams to drive mutual success.
  • Establish and nurture inclusive relationships with colleagues and across teams.
  • Maintain accountability for ongoing learning and improvement required to perform the job.

Requirements

• Bachelor’s or associate degree in marketing, business administration, design, or a related field.
• Five or more years of experience in account management, sales, design, project management, or another client-facing role.
• Experience in a contract furniture dealership or related industry, with the ability to:
  • Recommend and deliver client-focused solutions.
  • Negotiate win-win outcomes.
  • Manage a variety of projects and/or client accounts/portfolios.
• Well-versed in the sales process.
• Experience with CRM software, business application software (e.g., inventory management and order processing), and spreadsheet development and analytics.
• Proficient and effective communicator (written and verbal) across various audiences and situations.
• Strong customer service, problem-solving, and team orientation.
• Process and continuous improvement mindset.
• Agile with a positive and professional demeanor.
• Proficient in Microsoft Office 365 applications (including MS Word, Excel, and PowerPoint).
• Willingness and ability to participate in off-hour business-related events.

Qualifications

• Preferred:
  • Strong network in the relevant market or market segment.

Pay

$76,500 - $96,500/year

Benefits

Henricksen offers competitive wages based on skills and experience, as well as a comprehensive benefits package.