Account Manager, Architectural Solutions

Henricksen (Oak Brook, IL) is a full-service contract furniture dealership specializing in office, healthcare, education, government, senior living, and hospitality spaces. Founded in 1962 as a small, family-run dealership, Henricksen has grown into a leading national dealership with twelve offices across Illinois, Minnesota, New York, Pennsylvania, Tennessee, Washington, DC, and Wisconsin, employing 300+ full-time employees and generating annual sales of $300+ million. With 300+ manufacturer partnerships, Henricksen offers an array of products including systems furniture, casegoods, seating, lounge, conference furnishings, and architectural solutions such as modular walls, flooring, lighting, sound masking, and technology equipment. Henricksen is one of the largest privately-owned dealer partners of HNI in the United States, whose brands include Allsteel, Gunlocke, HBF, The HON Company, and Kimball International.

About the role

This position offers the flexibility to work from one of our offices in Minnesota, Illinois (Chicago or Oak Brook), Wisconsin (Madison or Milwaukee), or Washington, DC. The Account Manager serves as the primary contact and liaison, nurturing strong relationships and ensuring optimal service delivery for all parties engaged on the account(s). The Account Manager orchestrates day-to-day engagement, accountability, and execution of work across the order life cycle in alignment with client goals and mutual agreements. This role focuses on retaining and expanding client investments through in-depth expertise and an ongoing understanding of client needs. The Account Manager operates in the best interests of both the client and the organization, advocating for and delivering opportunities that foster positive experiences, value, and mutual benefit.

Responsibilities

• Client Relationship + Account Management
  • Act as the primary liaison for all work and parties engaged on the account(s), including project teams, partners, and vendors (A&D firms, building managers, contractors, trades, facility managers, IT groups, movers, etc.).
  • Maintain a comprehensive view of the needs, goals, and expectations for the account(s) (i.e., book of business).
  • Build and nurture quality relationships with the client team, vendors, and other partners engaged on the account(s).
  • Ensure an exceptional client experience by monitoring and fostering satisfaction across the client team and account(s).
  • Proactively onboard and engage client team members to foster project and account continuity and success.
  • Respond to all inquiries, requests for information and/or quotations, and problem resolution in a timely manner.
  • Maintain ongoing client engagement and visibility of overall account activity.
  • Connect with client and project stakeholders post-occupancy to maintain relationships.
• Sales Order Management
  • Develop and/or collaborate on plans and product specifications to meet project goals in alignment with the overall account strategy.
  • Facilitate and present comprehensive and professional quotes to clients in a timely manner.
  • Partner appropriately to develop and present service contracts to clients for complex services or major projects.
  • Verify pricing and products to ensure they meet the client’s expectations of scope and inclusions.
  • Ensure a seamless close of sale, obtaining signatures (sales and purchase orders) and deposits as required.
• Pre-order, Project + Workflow Management
  • Partner with Project Management to conduct required planning, resource procurement, and logistics scheduling in alignment with agreed-upon parameters, timelines, and goals.
  • Oversee and orchestrate all projects, work orders, and requests to plan, fostering collaboration and accountability across internal and external teams and partners.
  • Collaborate with Project Management and Design to provide timely and formal written communication throughout projects and appropriately disseminate all critical information.
  • Coordinate team meetings as required to maintain information flow from sales to operations.
  • Engage with Project Management to maintain a working knowledge of the opportunity and manage budget and project administration activities to optimize project efficiency and profitability.
  • Connect as required to maintain engagement and alignment of the team and address escalated points related to activities, services, orders, and team needs.
• Client + Business Advocacy
  • Set and strategically execute quarterly and annual targets and goals driven by the market.
  • Advance client goals through targeted add-on or new product or service offerings.
  • Leverage client, product, and industry knowledge to proactively inform clients of opportunities that appeal to potential needs.
  • Connect with clients strategically to provide product updates, confirm ongoing satisfaction, and respond to requests.
  • Assist Accounting with the collection of any outstanding client debt.
  • Capitalize on vendor and partner programs and relationships to optimize client investments and organizational profitability.
• People + Culture Development
  • Model and reinforce the organization’s Core Values across interactions and relationships.
  • Coach and collaborate with account and project teams for increased mutual success.
  • Establish and nurture inclusive relationships with colleagues and across teams.
  • Maintain accountability for ongoing learning and improvement required to perform the job.

Requirements

• Education and Experience
  • Bachelor’s or associate degree in marketing, business administration, design, or a related field.
  • Five or more years of experience in account management, sales, design, project management, or another client-facing role.
  • Experience in a contract furniture dealership or related industry, with the ability to:
    • Recommend and deliver client-focused solutions.
    • Negotiate win-win outcomes.
    • Manage a variety of projects and/or client accounts/portfolios.
  • Well-versed in the sales process.
  • Experience with CRM software, business application software (e.g., inventory management and order processing), and spreadsheet development and analytics.
• Skills
  • Proficient and effective communicator (written and verbal) across various audiences and situations.
  • Strong customer service, problem-solving, and team orientation.
  • Process and continuous improvement mindset.
  • Agile with a positive and professional demeanor.
  • Proficient in Microsoft Office 365 applications (including MS Word, Excel, and PowerPoint).
  • Willingness and ability to participate in off-hour business-related events.
• Preferred Qualifications
  • Strong network in a relevant market or market segment.

Benefits

Henricksen offers competitive wages based on skills and experience as well as comprehensive benefits packages.

Pay

$80,000 - $100,000/year