Account Manager, Amazon Global Logistics

We are looking for data-driven Account Managers to seek out new growth opportunities for Global Mile. Join and help us solve real-world problems, streamline inefficiencies, and provide logistics support for our Sellers.

About the role

This role requires a sales and business development background to successfully identify and convert new opportunities with a high degree of customer obsession. Account Managers will be talking with Sellers on a daily basis and developing pipeline management plans based on bold Units, onboarding and conversion goals. This role works in a high-volume, fast-paced environment with cross-functional teams, globally.

Responsibilities

• Manage a diverse portfolio of Fulfilled by Amazon (FBA) Sellers for Global Mile’s suite of logistics services to meet or exceed sales targets (Sellers launched, volume, revenue, etc.)
• Identify opportunities for account growth by having a thorough understanding of Amazon’s diversified service offerings
• Program management responsibilities to improve and build upon the Seller experience
• Proactively consult with FBA Sellers to understand their supply chain needs through solutions-based selling
• Build relationships with multiple internal and external stakeholders through remote and face-to-face meetings
• Ownership of Account Management activities including forecasting, operational troubleshooting, seller education, etc., which may include tracking and analyzing metrics to measure Seller Experience and business performance
• Ownership of operational requirements related to onboarding new sellers to Global Mile (e.g. raising tickets internally, ad hoc tasks, etc.)

About the team

Formed in 2020, the US Account Management Team within Global Mile works closely with FBA sellers providing onboarding support, operational insights, and direction for new and existing logistics products & services. Our objective over the next few years is to scale our global supply chain program for FBA Sellers and deliver a logistics experience they love.

Requirements

• 1+ years of professional or military experience
• Knowledge of Microsoft Office products and applications
• Experience prospecting, qualifying, and cold-calling companies
• 2+ years of sales or account management experience
• Bachelor's degree
• Experience in program or project management

Preferred Qualifications

• Experience with pipeline management skills to include utilization of Salesforce or other CRM tools
• Experience and track record of exceeding sales goals
• 3+ years of logistics experience
• 2+ years of business development, or account management with a proven ability to deliver results experience
• Experience with SQL and Python scripting
• Experience with written and verbal communication and presentation
• Experience presenting creative concepts effectively to senior executives
• Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels
• Bachelor Degree required, ideally in a quantitative field, logistics, or business administration

Pay

• USA, CA, Irvine: 23.12 - 40.48 USD hourly
• USA, NY, New York: 25.43 - 44.51 USD hourly
• USA, WA, Bellevue: 23.12 - 40.48 USD hourly

Benefits

• Sign-on payments and restricted stock units (RSUs)
• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans)
• Employee Assistance Program (EAP) and Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

Learn more about our benefits at amazon.jobs/en/benefits.