Account Manager (Agency)

What you’ll do

• Own a portfolio of 40 to 60 accounts (depends on contract values) and be directly responsible for renewal and expansion revenue
• Co-manage the customer lifecycle with the Agency Engagement Management team from onboarding through expansions and renewals, identifying opportunities to deepen adoption and value for the agency and their clients
• Develop a deep understanding of each customer’s goals, workflows, and organization to position Profound as a must-have partner
• Partner with agencies to build strong relationships with enterprise brands along the way, empowering agency stakeholders and their client stakeholders
• Build organizational maps of agencies to expand relationships and impact
• Build and manage a pipeline of renewals, cross-sells, and upsells against monthly and quarterly revenue targets
• Lead commercial conversations including executive business reviews and negotiations for multi-product renewals and upsells
• Forecast with precision using CRM data and pipeline management best practices to ensure transparency and accountability
• Drive mutual value for agencies who are part of the Profound Partners program, in collaboration with the Ecosystem team (joint GTM, training and enablement, etc.)
• Collaborate cross-functionally with Product, Engineering, Agency Account Executives and Agency Engagement Managers to deliver a seamless agency partnership experience and surface insights that drive adoption

Who you are

• 5 or more years of SaaS experience in account management, renewals, or expansion sales, with a specific focus on agencies and agency partnerships
• Track record of exceeding commercial targets through renewals and upsells, with quota-carrying experience preferred
• Strong consultative selling skills and comfort leading discovery, demos, and business reviews with senior stakeholders
• Excellent negotiation and closing skills with the ability to manage complex deals and procurement processes
• High emotional intelligence and communication skills, able to build trust quickly and manage multiple, matrixed stakeholder relationships, at the independent / subsidiary agency level and at the holding company level
• Highly organized and data-driven with strong pipeline discipline and attention to detail
• Entrepreneurial mindset, resourceful, proactive, and comfortable owning outcomes in a fast-paced, high-growth environment
• High integrity and long-term orientation, motivated by customer and partnership success and sustainable revenue growth

Location

This is an on-site role based in our NYC or London office, designed for builders who thrive on speed, iteration, and meaningful impact.

Note

All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.