Account Manager - Absence

About the Company

ComPsych® is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResources® and AbsenceResources® solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries.

About the Role

The Account Manager will proactively manage a book of business comprised of customer accounts within ComPsych’s partnerships. This individual will utilize strong relationship management skills and independent judgment to ensure that our services strengthen the overall customer experience. The Account Manager will ensure flawless service delivery, maximize opportunities to sell additional service lines, and contribute to the success of the broader partnership. This role reports directly to the Customer Success Leader, Partnerships, and works closely with the entire department.

Responsibilities

• Own and manage the overall satisfaction, retention, and account growth of a book of business comprised of customer accounts within ComPsych’s partnerships
• Meet goals of client retention and account growth by meeting customer satisfaction rating metrics and identifying upsell opportunities
• Develop and manage client relationships, leveraging insight and independent judgment to ensure services delivered strengthen the overall customer experience
• Demonstrate a thorough understanding of customers’ business, human capital, and benefits concerns, and position ComPsych’s value proposition with beneficial solutions
• Provide project management, communication strategy development, internal staff training, and customer staff training to newly implemented accounts
• Investigate, track, and resolve customer and client concerns, including within multi-stakeholder environments
• Prepare utilization-related analysis and trend reports, and evaluate implementation processes to recommend improvements that enhance efficiency and client experience
• Contribute to the success of the broader partnership by collaborating cross-functionally with Operations, Compliance, Product, and Sales, and supporting the partnership lead as needed
• Establish and build strong working relationships with ComPsych’s business leaders and team members
• Travel as necessary for mandatory kick-off events or other business needs
• Perform other duties as assigned

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or other related field required; Master’s degree preferred
• 2+ years of account management experience in a regulated industry required
• 3+ years of insurance, benefits, healthcare, or human resources–related account management experience preferred
• Strong experience providing strategic account management to accounts required; experience with large or complex accounts a plus
• Experience supporting partnership, broker, consultant, or channel relationships a plus
• Proven track record of successfully selling additional service lines to current customers
• Excellent communication, presentation, and relationship management skills
• Project management, critical thinking skills, and strong attention to detail required
• Ability to manage competing priorities across multiple customer accounts
• Strong skills in Microsoft Office Suite required; CRM experience a plus
• Travel as necessary to meet with new and existing customers (approximately 25%)

Other Requirements

• Consistent and reliable high-speed internet and a workspace free from distraction, disruption, or noise
• Ability to be present on camera during work-related trainings, meetings, and/or events
• Must be able to sit or stand at a desk for prolonged periods while working on a computer

Pay

The salary range for this position is $60,000 - $70,000 USD plus bonus. The base salary range represents the anticipated low end and high end of the range for this position. Actual compensation will be influenced by factors including, but not limited to, previous experience, education, pay market/geography, and scheduled hours.

Benefits

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, and 401(k) with match
• Robust EAP and wellness program