Account Manager (A&D Trade/Luxury Carpet Sales Professional)
Schedule
Monday through Friday, 9:00 a.m. to 5:00 p.m.; alternating Saturdays required for showroom coverage.
Position Overview
STARK is seeking an experienced Luxury Carpet Sales Professional with a proven track record selling to the trade community, including interior designers and architectural firms, for its Charlotte, NC showroom. The ideal candidate brings strong business development instincts, a hunter mindset, and a polished, client‑focused approach, representing STARK's industry‑leading carpet and rug collections while cultivating a strong book of business throughout the Charlotte market through exceptional client service, thoughtful project stewardship, and lasting relationships within the design community.
Key Responsibilities
- Client Relationship & Business Development
- Develop and grow new trade accounts through prospecting, networking, referrals, digital outreach, and relationship building.
- Build and maintain strong relationships with interior designers, architects, builders, and residential clients.
- Identify potential clients and create strategic, client‑focused business plans to maximize growth opportunities.
- Meet with trade and retail clients in the showroom and at off‑site locations.
- Represent STARK at industry events, networking functions, and client engagements.
- Sales & Project Management
- Advise clients on product attributes, construction, and design solutions based on project requirements.
- Send product samples for projects and maintain design libraries.
- Prepare, process, and follow up on quotes and sales opportunities.
- Manage the complete order lifecycle from initial consultation through ordering, delivery, and installation.
- Prepare sales documentation necessary to initiate and close sales.
- Collaborate on installation layouts and design specifications.
- Client Reporting & Collaboration
- Maintain accurate CRM records of client interactions, pipeline activity, and account development.
- Create pre‑ and post‑visit reports to assess client potential and opportunities.
- Partner with showroom leadership and operations teams to ensure a seamless client experience.
- Perform other duties as assigned.
Requirements & Qualifications
- 4+ years of sales experience; Bachelor’s degree preferred.
- Proven success in business development, prospecting, and account growth with a high conversion rate; strong relationships within the interior design and A&D community preferred.
- Excellent communication, networking, and relationship‑building skills; exceptional follow‑up, attention to detail, and proactive anticipation of client needs.
- Comfortable with CRM systems and Microsoft Office applications; open to learning new systems with training.
- Resourceful, self‑motivated, customer‑focused; eager to learn STARK’s product lines, carpets, and artisanal rugs.
- Availability for quarterly travel and an acceptable score on STARK’s Sales Assessment.
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Supplemental Benefits
- Generous Paid Time Off Policy
- 401(k) Match
Company Info
About Us: With more than 80 years of industry expertise, STARK is the discerning designer’s go‑to source for luxurious custom carpet and rugs.
Mission: To help create world‑class experiences by making design‑industry professionals the heroes of their projects, preserving craftsmanship, and delivering peace‑of‑mind service with an expansive, diverse, and innovative product assortment.
Heritage: Founded by Arthur and Nadia Stark in 1938, STARK continues under third‑generation leadership—CEO Chad Stark and Creative Director Ashley Stark—upholding the founding principles of seeking the best craftsmen and manufacturing methods for innovative, beautiful designs.