Account Management Specialist

Position Summary

The account management specialist oversees assigned patient accounts, managing claims and patient account matters.

Essential Functions

• Investigate insurance denials and follow up on unpaid claims.
• Communicate with insurance representatives to correct issues and ensure claims are paid correctly.
• Appeal denials with appropriate documentation and follow up.
• Ensure coordination of benefits and patient account records are up-to-date.
• Facilitate insurance company correspondence and communicate with patient families.
• Research and resolve outstanding account balances.
• Monitor and manage accounts receivable.
• Work with patient families to coordinate payment plans.
• Generate and send invoices daily.
• Communicate with families regarding payment plans and satisfaction.
• Meet department goals and adhere to HIPAA policies.

Qualifications

• High school diploma or equivalent.
• One year of billing experience in a medical office or healthcare setting.
• Excellent interpersonal and communication skills.
• Proactive and independent with strong time management and attention to detail.
• Comfortable with technology and proficient with Google Workspace.
• Maintain discretion and client confidentiality.