Account Management Specialist

About the role

Our Account Management Specialists ensure delivery of excellent customer service, develop solid customer relationships by handling questions, concerns, transactions and renewals. Responsible for the delivery of client service and fostering solid client relationships to achieve targeted membership growth and retention for Major/National Accounts. Ensures the end-to-end process is executed, and provides consistent service level for Brokers and Groups.

Responsibilities

• Delivers targeted membership growth and retention for Major/National Accounts by performing or assisting in renewals, benefit design, account implementation, documentation, and procedure/process development and implementation.
• Provides customer service, resolves problems, recommends modifications to products/services with client groups, brokers, consultants, and members.
• Explains benefits, claim filing procedures, benefit upgrades and other situations that may arise.
• Led all aspects of proper set-up and maintenance of all documentation important to the administration of the account.
• Might help prepare presentations to existing clients and/or brokers.

Requirements

Location: this position is located at our main campus in Meridian, Idaho and requires an onsite presence in the office as well as some client sites. Travel: ability to occasionally attend local offsite meetings, events, and/or visit client sites.

Qualifications

• Required Licenses/Certifications: Idaho Health License or must obtain within 120 days
• Required Experience: 3/+ years’ health insurance industry and/or relevant experience, preferably to include: Microsoft Office (Excel, Outlook) at intermediate level
• Experience using CRM, Salesforce, and/or Facets
• Health care industry experience related to insurance and self-funded Groups
• Health insurance contracts, Coding, and Benefit terminology
• Comprehensive understanding of benefit plan administration, ERISA, COBRA, HIPAA, and industry practices, as well as fundamental understanding of plan compliance issues
• Membership and claims processing procedures knowledge
• Previous call center or phone experience in a professional setting

Skills

Required Licenses/Certifications: Idaho Health License or must obtain within 120 days

Required Experience: 3/+ years’ health insurance industry and/or relevant experience, preferably to include: Microsoft Office (Excel, Outlook) at intermediate level

Experience using CRM, Salesforce, and/or Facets

Health care industry experience related to insurance and self-funded Groups

Health insurance contracts, Coding, and Benefit terminology

Comprehensive understanding of benefit plan administration, ERISA, COBRA, HIPAA, and industry practices, as well as fundamental understanding of plan compliance issues

Membership and claims processing procedures knowledge

Previous call center or phone experience in a professional setting

Benefits

We offer a robust package of benefits including paid time off, paid holidays, community service and self-care days, medical/dental/vision/pharmacy insurance, 401(k) matching and non-contributory plan, life insurance, short and long term disability, education reimbursement, employee assistance plan (EAP), adoption assistance program and paid family leave program.

Pay

Your Day May Look Like
Achieves targeted membership growth and retention for Major/National Accounts by performing or assisting in renewals, benefit design, account implementation, documentation, and procedure/process development and implementation.
Service is provided with accuracy, timeliness and cordiality via phone, email and written correspondence.

A good faith estimate of the current hourly pay range is $26.12 to $36.58. The position is eligible for an annual incentive bonus (variable depending on company and employee performance).

Schedule

The position is eligible for an annual incentive bonus (variable depending on company and employee performance).

Contact Information

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.