Account Management Specialist

About the Role

Ampro ADLINK Technology designs and manufactures embedded computing hardware for industries where failure is not an option—industrial automation, robotics, autonomous vehicles, healthcare, and intelligent transportation. Our products sit at the edge of these systems, processing data and providing real-time control where it happens, not in a distant cloud. The Account Management Specialist will report to the Sales Operation Manager and serve as the operational backbone for assigned accounts, processing orders, owning the end-to-end customer backlog, providing quotations, and maintaining new customer account setups. This position is office based.

What You Will Do

• Support, sustain, and help grow existing accounts for assigned region, enabling sales to focus on new account opportunities
• Review purchase orders and, once all requirements are validated and met, ensure orders are processed in a timely manner with accuracy
• Create, update, and maintain customer master accounts
• Generate formal quotations efficiently and accurately
• Serve as primary liaison between internal departments to provide order statuses, shipping schedules, pricing, and product availability
• Proactively maintain customer backlogs ensuring all open orders are accurate
• Provide support and follow-up for sales organization
• Work on problems of moderate to complex scope where analysis of situations or data requires review of a variety of factors
• Exercise judgment within defined procedures and practices to determine appropriate action
• Process drop ship documentation with high precision, ensuring adherence to departmental procedures
• Maintain high productivity and a positive, solution-oriented attitude during sudden changes to project priorities, shifting operational workflows, or urgent schedule adjustments
• Execute any additional job duties, administrative tasks, or special projects assigned to support customer and departmental goals

Qualifications

• Minimum of 3-5 years' customer support experience in the same or related field
• BA/BS is a plus or equivalent training/experience
• Direct, OEM, or channel sales experience with CPU component hardware, or systems level products desirable

Skills

• Proficiency in MS Office Suite, with strong Excel skills
• Prior experience with hardware manufacturing systems
• Self-motivated, problem solver, and team player
• Strong analytical skills with excellent organizational skills and attention to detail
• Ability to communicate effectively both verbally and in writing across internal teams and external customers
• Strong interpersonal skills, active listening, and phone contact handling capabilities to manage customer relationships smoothly
• Proven ability to multi-task, prioritize high volume workloads, and manage time effectively in a fast-paced environment
• Practical knowledge and experience working with Bills of Materials is a plus
• Experience with using SAP, Agile PLM, and ERP/CPQ systems is highly preferred

Benefits

• Medical, Dental, and Vision Insurance
• Life, AD&D, Short Term Disability, and Long-Term Disability insurance
• 401k retirement plan
• HSA, Health Care FSA and Dependent Care FSA
• Vacation and Sick Leave
• Paid holidays

Pay

Base Salary Range: $82,000 – $105,000 USD. Individual offers are based on job-related skills, experience, qualifications, work location, and market conditions. This range does not include bonus compensation or benefits.