Jobs · Customer Service · New York

Account Management, Director [AQ-15002]

Aquent · New York, NY · 2 days ago
HybridCustomer ServiceContract

About the role

This engagement begins with an initial trial period, with the clear intention to extend, providing a strong foundation for both parties to build a lasting partnership and make a significant impact through high-quality, social-first content.

Responsibilities

  • Act as a senior client lead, adept at translating complex business objectives into effective, culturally relevant social strategies, building immense trust with key stakeholders.
  • Provide creative stewardship, ensuring all social work is strategically aligned, on-brand, and meticulously crafted to perform optimally in real-time digital environments.
  • Oversee high-volume, fast-turn content production across diverse platforms, including popular social media channels and emerging digital spaces.
  • Drive cross-functional leadership, aligning internal teams, client partners, and external vendors to ensure efficient and scalable delivery of work.
  • Cultivate a collaborative and accountable culture that prioritizes speed and efficiency without ever compromising on creative quality.

Requirements

  • 7+ years of agency experience, demonstrating deep expertise in social and digital content strategy and execution.
  • Proven track record of leading fast-paced, high-volume social programs for prominent brands.
  • Strong understanding of various social platforms, content formats, and end-to-end production workflows.
  • Exceptional client relationship management skills, with comfort and experience operating at senior leadership levels.
  • Demonstrated ability to guide teams through ambiguous situations, maintaining momentum and morale while achieving objectives.

About the Hiring Company

Join a pioneering enterprise at the forefront of the consumer goods industry, renowned for its commitment to innovation and sustainability. This global leader operates across numerous countries, dedicated to enriching lives through its diverse portfolio of offerings. As a partner with Aquent, you will contribute to a vision focused on embedding sustainability and innovation into every aspect of their operations, driving forward their position as a global leader and making a tangible impact on consumer experiences worldwide.

Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Benefits

We are an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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